Vinted Guide: 7 Things to know to use the used clothing online store

Vinted Guide: Vinted.fr is trying to reinvent second-hand sales in the clothing market. Unlike the famous predecessors, the used fashion online resale website doesn't charge sellers but buyers, and it works.

Every day, 23 people create an account on Vinted to sell sweaters, jackets and other overalls. Since January, thanks to large advertising campaigns in France, the machine has been racing.

on the other hand, the site selling second-hand clothing alternative to collective locker room concentrated 9% of online purchases of consumer goods last month, according to the barometer of Foxintelligence.

In this vinted guide, we share with you the information you need to learn how to use the Vinted.fr marketplace and tips for selling and buying your second-hand clothes efficiently .

What is Vinted.fr?

Vinted is a community-based online marketplace that allows its users to sell, buy, and trade second-hand clothing and accessories.

• Founded: December 2008
• Country: Lithuania
• Slogan: "Buy, sell or exchange the clothes, shoes and accessories that you no longer wear!" "
• Employees: 101–250

Vinted was originally dedicated only to selling women's clothing, then it expanded to include children's and men's clothing, as well as accessories such as jewelry, handbags, etc. Children's furniture, books and toys are also allowed.

Founded in 2008 in Lithuania, this second-hand clothing resale platform Vinted.com has experienced very strong growth in recent years, boosted by its establishment in our country. Of the 30 million users in Europe, 12 million are French

Valued at more than one billion euros and with 12 million users in France, Vinted is the second-hand clothing resale platform Trend

In a few years, Vinted, a veritable second-hand war machine made in Lithuania, has established itself in the mores of the French.

The genesis of Vinted is disconcertingly simple. Milda Mitkute, a young Lithuanian, has to move. She tries to get rid of a few extra clothes but cannot find a platform to do so easily. With his friend Justas janauskas, so she decides to create it. Thus was born Vinted in Vilnius in 2008.

The craze is immediate and quickly, Lithuania becomes too small for Vinted. By recounting his adventure to two Germans who landed at his home while practicing the couchsurfing, Justas Janauskas made the first foreign disciples. They will bring the idea back in their luggage and participate in the development of the site in Germany.

France, Belgium, Spain and many others follow. The offer is also expanding, with children, men, high-tech products and beauty. The success story made in Vilnius is launched. 

Yet in 2015, business is not going strong. Despite its presence in several countries, the platform is in peril. Then comes the providential man, Thomas Plantenga. Asked by investors, the new CEO is making some key changes such as bringing the teams together in Vilnius, but above all drastically lowering costs for sellers and buyers. Vinted has left with a vengeance.

Vinted in numbers 

• 2,2 : the number of pieces sold per second in France on Vinted
• $15 : this is the average price of an item on Vinted
• 10 million : this is the number of Vinted members in France, 23 million in total
• 1,3 billion : this is the total profits generated by members on Vinted in 2019
• 11 : it is the number of countries where the application is present in Europe, with now the possibility of making purchases outside its country of origin

Just Fashion Now Notice: Is it a scam? Everything you want to know about the online sales site

Let's find out together in the next section (vinted guide) the information you need to know about Vinted.fr to use the site or the application properly.

Vinted Guide: 7 Things to Know Before Buying and Selling on the Used Clothing Marketplace

Want to sort your wardrobe? Selling clothes, accessories or cosmetics on Vinted is a good plan. How to make a success of your vide-dressing?

In this section, we share with you our Vinted guide, which includes the 7 essential points to know in order to use the vinted.fr site or the mobile application. We let you discover:

1. How to buy on vinted?

This is what disconcerts a number of potential users / rices on the platform: how to navigate among the thousands of ads posted on the site? How to find nuggets in all this mess?

It is true that the immensity of Vinted's catalog can make your head spin - not to mention the sometimes sketchy aspect of item descriptions: most being posted by non-professionals, these descriptions are often poorly optimized for search (lack relevant keywords), so it is difficult to examine all of the options.

For all these reasons, research on Vinted requires an adapted process, and a little more patience than on a traditional e-commerce site.

To refine your search and save time, do not hesitate to use the filters by specifying the brand, color, size or size, and especially the condition of the part you hope to find. We advise you to always check “very good condition” and “with (or without) label” to be sure to get your hands on quality items.

If you are looking for a certain type of item, but the brand does not matter to you, type in the search bar the style of the article: for example “top for winter” or “fabric bag”. This trick will allow you to highlight ads that use these keywords in their description.

To purchase a product on Vinted, please follow the steps below:

Start by finding an article you like:

1. The heart-shaped icon allows you to save the articles you like in your favorites.
2. Follow your favorite brands and members, so their articles will appear in your news feed. To access the news feed or the trending tab on the app, simply click on the compass icon located on the left end of the navigation menu.
3. You can filter the articles by size.
4. Use the other filters in our catalog to sort the items by brand / color / price, etc.
5. Click on Sort to organize results of your search by novelty, increasing price, decreasing price and consistency with the article sought.

Then, you must contact the seller:

1. Click on Send a message.
2. In the window that opens, you can:
   • Chat with the member.
   • Suggest another price using the button Make an offer.
   • Proceed with the immediate purchase of the item.
   • Request more information about the article.

Buy the item:

1. Click on Buy now and proceed to the payment of the article.
2. When you make your first purchase, you will have to enter your credit card data.
3. You can pay for your purchase by credit card via iDEAL or your PayPal account (in the case of a tracking shipment only).
4. The price to pay includes the delivery costs and the buyer protection costs of 5% + 0.70 € which apply for all payments made on Vinted.
5. Check your delivery address.
6. Shipping costs vary from € 2,80 to € 8,50 and depend on the weight of the package and the shipping method you choose.
7. You can add / modify your payment methods from the page My settings (web) or Settings (mobile app).

Receipt of the item:

1. Item purchased! You just have to wait to receive it.
2. The seller has 5 working days to ship his package via La Poste or Mondial Relay (depending on the delivery method you have chosen).
3. As soon as the package has been scanned by the shipping system, you can track its routing directly on Vinted, from your conversation with the seller.
4. It usually takes 2 to 5 working days to receive your package.
5. Item delivered! Let us know you got it Well received.

When the package is indicated as delivered on Vinted, you have two options:

1. Click on Everything is OK whether the item is compliant.
2. Click on I have a problem to suspend the transaction and contact us. This button is accessible after clicking on the button Well received.

Without action on your part within 2 days, the transaction is automatically validated and an evaluation is left on the seller's profile. It is important to maintain a climate of trust within the Vinted community.

2. How to sell on vinted?

Selling an item is easy and free! Using Vinted is very easy: all you need is a smartphone or a computer. Start by downloading the official Vinted app, or visit the official website, before following the steps detailed below:

1. Create an account manually, or sign in using your Google or Facebook details by following the next link.
2. Once you've successfully logged in, you'll receive a notification welcoming you to Vinted. Please note that you will need to verify your account by adding a phone number or email address.
3. Once logged in, you can personalize your account and profile by clicking on the drop-down arrow next to your photo and clicking on “profile”.
4. After entering your details and changing your profile, click on "sell now" to create an ad. You will then be encouraged to enter as much detail as possible about your subject line, which will form the basis of your ad on the Vinted site and app.
5. Like other sales platforms, Vinted allows you to enter into negotiations with potential buyers, so don't worry if you receive offers below your list price. You can also get customers willing to exchange their clothes for yours, which is handy if you like one of your potential buyer items.

Wait for buyers:

• Be prepared to answer questions from buyers.
• Click on the button Make an offer if you want to offer a better price.
• You will be notified during the entire purchasing process of your buyer.

• As soon as the buyer clicks on Everything is ok, the status of your payment automatically changes to In progress in your Vinted wallet.
• Money transfers can take up to 4 working days to appear in your bank account (this may depend on the method / bank transfer used).
• You can now leave a review for your buyer and tell other members what you think.

Selling items on Vinted is completely free, but buyers must pay a service fee from 3 to 19% of the price of the item, plus a free package between 1 to 5 euros.

Once you've sold an item on Vinted, you can send it through a delivery service.

3. How does vinted work?

Vinted is a second-hand clothing market. If you have a dress or any other item of clothing that you simply don't wear anymore (for whatever reason), you can create a profile on Vinted.com, compile a list of selected items with photos and descriptions, and then wait for the items to appear. potential buyers come to consult it.

If another Vinted user likes the garment and accepts the price you set, all they have to do is buy it, pay the shipping cost, and wait for it to arrive in the mail.

Vinted gives the seller a prepaid shipping label, which makes it easier to ship the dress to the buyer. After the transaction is complete, the seller keeps all the money for the dress minus a small commission paid to Vinted.

Vinted charges sellers a royalty of $ 1-5 (or 19%) for each item of clothing successfully sold in its market.

More current than fast-fashion, more lucrative than the vide-dressing room between girlfriends, cleaner than Le Bon Coin, a parallel economy of the fashionista is being set up via a small turquoise application.

1. Free List: Download the free Vinted app. Take pictures of your item, describe it and set your price. Press "Download" and your ad is online.
2. Sell, ship: Sold! Box your item, print your prepaid shipping label, and meet at the drop-off point within 5 days.
3. It's payday! : There is no cost to sell, so what you earn is yours. You will be paid as soon as the buyer confirms that everything is fine.

4. Vinted Guide: How to send a package?

To get the best shipping experience on Vinted, follow these simple steps:

1. Set the right package size: When uploading your item, choose the package size that best suits it.
2. Manage your shipping options: Decide which shipping methods you want to offer your buyers and manage them in your profile shipping settings.
3. It's sold! It's time to ship: When your item is sold, you are notified in your email and on Vinted.
4. Follow the advice in the discussion thread between you and the buyer to submit your item.
5. It is important ! You must send your item using the shipping option chosen by the buyer.
6. The shipping costs are always the responsibility of the buyer:
   1. If the buyer has chosen Mondial Relay, Relais Colis, Correos Domicilio, Correos Oficina, DPD, DHL ServicePoint, DHL Home delivery, Homerr or Chrono Shop2Shop, you will find the dispatch slip in your conversation with the buyer window.
   2. If the buyer has chosen La Poste, Paq 24, Colissimo, PostNL, Bpost or Correos International, or personalized shipping costs, you will have to pay the shipping costs in advance and as soon as the order is completed, you will be refunded in your Vinted wallet.

1. Remember to send your order within 5 working days, otherwise it will be canceled.
2. Notify Vinted that you have shipped your order.

Once the item is delivered and your buyer confirms all is well, payment will go to your Vinted wallet.

To increase your chances of selling faster, we recommend that you provide as many delivery options as possible. However, be sure to include only the options with which you will actually be able to ship the item.

Wrong choice of your package size may result in additional shipping cost for you or even negative feedback from your buyer.

5. How do I cancel a sale on vinted?

Both buyer and seller can cancel the order if the item has not yet been shipped. Here are the steps to cancel a sale on Vinted:

1. Open your chat window with the other member
2. Click on the button (i) top right
3. Click on Cancel transaction and select the reason for the cancellation. If the reason for the cancellation is not in the list, add it by clicking on Other.

Good to know:

• Mutual agreement between buyer and seller before cancellation is necessary if you want to avoid negative feedback.
• If the seller has already downloaded the packing slip, but the buyer wants to cancel the transaction, the seller must first confirm that they have not already sent the item.
• If your item was purchased but the transaction was canceled in the meantime, you can relist your item.
• The reimbursement period depends on the payment method used for the transaction.

6. How to delete an article on vinted.fr?

To hide / erase a single item:

1. Click on the photo of your profile
2. Select My profile
3. Open the list of items you want to hide / erase
4. Click Hide or Remove depending on the action you want to perform.

If you are a student, this silver necklace is absolutely your first choice. The silver color will show your vitality and your youth. hide an article, it will not be visible in the feed, the catalog and your closet. To hide all of your items at once, use vacation mode.

It's good to know :

• If you keep an item hidden for more than 90 days, we will assume that you no longer want to sell it and we will automatically remove it from the catalog.
• If a member favored an item before you hid it, they will still be able to purchase it even if you then marked it as hidden.

7. How to contact vinted?

To reach Vinted, there are four methods:

1. Support contact form (Link)
2. Use the Vinted forum to request information (Link)
3. To file a complaint with Vinted, you can do so by email in English, preferably on the address legal@vinted.fr.
4. You can also send a letter to the customer service of the Vinted brand by writing to this address: Vinted UAB, Zirmunu st. 70-701 Vilnius LT-09124, Lithuania.

Vinted does not offer a method of contacting by phone, the reason is unknown, but it is valid all over the world.

Vinted.fr Guide: The best tips for selling on Vinted

Si sell an item on Vinted is simple, selling it can be more difficult. Here are some tips and best practices to follow to sell well on Vinted:  

• The : You set the selling price, but it is the buyer who decides to buy it or not. In other words, don't price too much, even if the garment is new. Buyers come to do business. To help you, take a look at articles similar to yours. 
• Photos : Take pictures against a white or solid background. This highlights the dress and catches the eye. Also avoid photos where you can see the mess in your room or people around you.  
• Questions from buyers : While listing an item on Vinted is easy, selling it can be more difficult. Here are some tips and best practices that I learned from my own experience. 

As with any online sale, buying clothes on Vinted Belgium raises questions. A tip: be responsive. Try to answer questions from your potential buyers as quickly as possible. The sale will only be faster.  

Read also : 5 Best Clinics and Surgeons to Do Cosmetic Surgery in Nice

Vinted is a great way to clear your cupboards while making your purchases profitable. Sign up and give it a try, you won't be disappointed.

Now that you have mastered the rules of selling on Vinted, why not explore other guides like our Just Fashion Now test, the online sales site.

Don't forget to share the article!

Projects

• VintedHelp [source]
• Vinted.com [source]
• Vinted on Wikipedia [source]
• Instructions for use: Vinted, to make room in your cupboards [source]
• Vinted, the Lithuanian "unicorn" who conquered France [source]
• Vinted, the second-hand clothing market, raises $ 141 million for a valuation of more than $ 1 billion (English) [source]
• The Vinted Business Model - How Does Vinted Work & Make Money? [source]