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Have you just placed an order on Vinted, but suddenly realized it's not exactly what you wanted? Don't worry, we have the solution for you! In this article, we will explain how to cancel an order on Vinted and give you all the information you need to resolve this problem quickly and efficiently. Whether you've changed your mind, found a better price elsewhere, or simply made a mistake, we have the answers to all your questions. So, stay with us and find out how you can cancel your order on Vinted in no time!
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Canceling an Order on Vinted: Process and Conditions
Have you recently made a purchase on Vinted and would like to cancel your order? Whether it is because you have changed your mind or for any other reason, it is important to know the different steps and conditions to proceed with this cancellation. In this article, we will guide you through the cancellation process on Vinted.
Before Shipping: Dialogue with the Seller
If the seller has not yet shipped the item you purchased, the cancellation window is short. You must act quickly because the seller has 5 working days to send the item. If the package is not shipped within this time, Vinted will cancel the transaction automatically. However, if the seller has already uploaded the packing slip, you should contact them to try to cancel the sale by mutual agreement.
How to Initiate the Cancellation Procedure
- Open the Vinted app and click on the message tab.
- Select the conversation with the seller of the item.
- Click on the “i” button to access details.
- At the bottom of the menu, click “Cancel Transaction” or “Cancel Order”.
- You will be asked to provide a reason for your cancellation request.
It is crucial to note that cancellation is only possible if the item has not yet been shipped. Reimbursement will follow and the time frame will depend on your initial payment method.
If the Item is Already Shipped
If the seller has already sent the package, the situation becomes complicated. Normally, it is no longer possible to cancel the order once the package has been shipped. However, there are exceptions, including if the item is not received or does not match the description given by the seller, or if it is damaged upon arrival.
Non-Compliant or Damaged Items
If you receive an item that differs from the description or photos in the listing, you may report the problem to Vinted within 2 days after delivery. To do this, click on “I have a problem” in Private Messages and follow the instructions. It is essential to keep evidence such as photos of the item's condition and discussions with the seller.
Vinted customer service will assess the situation. If the item is deemed "significantly different from the description", the seller can either agree to release the refund without requesting the return of the item, or demand its return. In the second case, you will need to use the prepaid shipping label provided by Vinted to return the item within 5 days.
Conditions for Returning an Item
If the seller requires the item to be returned, it is imperative that the returned item is not altered. It should not be washed, altered or worn since receipt.
Recourse in the Event of Persistent Disagreement
If, despite your efforts, the disagreement persists, here are the options available to you:
1. Mediation by the FEVAD Mediation Service
You can contact the FEVAD mediation service to try to resolve the dispute. This should only be considered if the dispute concerns services provided directly by Vinted.
2. Legal action
As a last resort, if no amicable solution has been found, it is possible to take legal action. It is recommended to gather all the evidence of your discussions with the seller and Vinted before taking this step.
Contact Vinted Customer Service
For any cancellation request, you can also contact Vinted customer service directly. Use the contact form, send an email to legal@vinted.fr, or navigate the mobile app by clicking “About” then “Help Center” and select the relevant article and then tap “Contact Support”.
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Conclusion
Canceling an order on Vinted may seem complicated, but by following the steps in this article and acting quickly, you can resolve most issues. Keep in mind that communication with the seller is essential, and the platform offers tools to protect both buyers and sellers. Remember to always keep evidence and act within the required time frame to secure your rights.
Whether before or after shipping your order, Vinted has put in place clear procedures to allow proper cancellation. So while unforeseen situations may arise, you now have the information you need to navigate through the cancellation process on Vinted with confidence and peace of mind.
FAQ & Popular Questions on how to cancel an order on Vinted
Q: Is it possible to cancel an order on Vinted?
A: Yes, it is possible to cancel an order on Vinted, but it depends on whether the seller has already shipped the package or not.
Q: How can I cancel an order if the seller hasn't shipped the package yet?
A: If the seller has not yet shipped the package, you can request the cancellation of your order on Vinted. Be sure to make this request within 5 business days of your purchase.
Q: What happens if the seller does not ship the package within 5 days?
A: If the seller does not ship the package within 5 days, Vinted will automatically cancel the request.
Q: What if the seller has already shipped the package?
A: If the seller has already shipped the package, it is normally no longer possible to cancel your order. However, you can always contact the seller to see if a cancellation agreement can be worked out.
Q: How do I cancel an order on Vinted as a buyer?
A: To cancel an order on Vinted as a buyer, you need to open the conversation with the seller, go to the details page by clicking the "i" icon in the upper right corner of the screen, then click Click “Cancel Transaction” or “Cancel Order” at the bottom of the menu. Then provide a reason for the cancellation.
