Victoria C.
Do you want to resell your phone, but you're already dreading the hassle of packaging and shipping? Do not worry anymore ! On Back Market, the solution is as simple as getting a high-five. In this article, we show you how to send your phone in the blink of an eye, with attentive customer service and insurance to boot. Get ready to say goodbye to your logistical hassles and say hello to a stress-free reselling experience!
In summary :
- Print and attach your prepaid shipping label to send your phone to Back Market.
- Contact Back Market Customer Service for assistance with returning your phone.
- Use sturdy cardboard and packing materials to secure your phone inside the package before shipping it.
- To sell your iPhone on Back Market, choose the prepaid shipping kit which will be sent to you within two days.
- Take sharp, bright photos of your device before reselling it, avoiding glare on the screen.
- Follow the Back Market return instructions to send your phone to the chosen buyer automatically.
Table of contents
Prepare your phone for sale on Back Market
Sell your phone on Back Market is a process that begins well before sending the package. First of all, make sure your phone is in good working order and meets the site's trade-in criteria. This includes checking for significant physical damage, such as a broken screen or signs of oxidation. If your device has such defects, it may not be eligible for warranty return.
The next step is to disconnect your phone from any user account or eSIM. This includes iCloud, Google, or Samsung accounts. This process is crucial because sending a phone still connected to personal accounts can not only delay the resale process but also pose data security concerns.
Once these checks are done, it is time to clean your device. Take the time to clean your phone thoroughly, making sure it is as flawless as possible. This will not only increase the chances of it passing Back Market's quality check, but it will also allow you to get the best possible price.
Finally, take clear and bright photos of your device. These images are necessary for documentation on Back Market and must show the real state of the device without reflections on the screen.
Packaging and shipping your phone
Once your phone is ready to sell, the packaging process begins. Back Market simplifies this step by sending a prepaid shipping kit to your address, which saves you from having to look for a suitable box and all the necessary packaging material. This kit includes everything you need to secure your phone and prepare it for shipping.
When you receive the kit, carefully place your phone inside, using the protective materials provided. It is important that the device is securely secured to avoid damage during transport. Once the device is properly packaged, print and attach the prepaid shipping label that you received by email or that you can find in the 'Documents' section under 'My Resales' in your Back Market account.
Seal the package with heavy-duty tape and make sure the label is clearly visible. It is also advisable to take a photo of the package once it is ready, for your own documentation in case of any disputes or problems during shipping.
track your package thanks to the tracking available on your Back Market account. This will allow you to know when the package arrives at the buyer and to follow the verification and payment process.
By following these steps, you maximize your chances of successfully selling your phone on Back Market. Not only are you contributing to the circular economy by giving your device a second life, but you are also benefiting financially without the hassle associated with selling through less specialized channels.
Post-shipment tracking procedure and customer service
After sending your phone, it is essential to remain attentive to the process until you receive your payment. In your Back Market account, you can view updates related to shipping and verification of your device. This allows you to make sure everything goes as planned.
If you have any questions or encounter any problems during shipping or reselling, please do not hesitate to contact Back Market customer service. You can do this easily through your account by clicking 'Get Help' next to the relevant order. Customer service is renowned for its responsiveness and efficiency, ready to assist you in all your procedures.
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Back Market can also be contacted by telephone at toll-free number 1-855-442-6688 or by email at hello@backmarket.com for additional support. Be sure to keep all documents and communications relating to your sale as needed for future references.
By following these guidelines and using the tools and support provided by Back Market, you can turn your phone reselling experience into a smooth and beneficial process. This not only helps you secure and optimize your transaction, but also contributes to a more sustainable environment by promoting the reconditioning of electronic devices.
How do I know if my phone is eligible for trade-in on Back Market?
Make sure your phone is in good working condition and meets the site's trade-in criteria, including checking for significant physical damage, such as a broken screen or signs of oxidation.
What should I do before sending my phone to Back Market?
Before sending, disconnect your phone from any user account or eSIM, clean it thoroughly, and take clear photos of the device for documentation on Back Market.
How do I get the prepaid shipping label for my phone?
Log in to your Back Market account, go to "My Resales", "View Details", "Documents", then "Shipping Label" to print and stick the prepaid shipping label on the package.
What happens after my phone is received by the buyer?
Once the package is received, the buyer checks the phone to make sure it matches the information provided. Then, the payment procedure is initiated with the assistance of Back Market as the transaction intermediary.
What happens if the shipping kit gets lost along the way?
If the sending kit is lost along the way, Back Market will not send a new one. This option is only available for the resale of a smartphone and shipping is insured by Back Market in the event of loss or breakage during transport.
Why choose Back Market to resell your phone?
Reselling your phone on Back Market is quick and easy, with no need to find a box, secure it and stick a label on it. In addition, shipping is insured by Back Market in the event of loss or breakage during transport.
