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To meet the needs of all its users around the world, Amazon sets up dedicated customer service in each country. This article will provide you with all the information to contact Amazon customer service in France or from abroad. It is possible to reach the Amazon teams in several ways
Looking to contact Amazon? There are different ways to do this, and this article covers effective ways to contact Amazon.
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Amazon Prime: reach customer service
By phone, e-mail, or even by post, it is quite possible to contact Amazon Prime customer service in the event of a problem.
By phone
To reach customer service by telephone, the user must first log into his account using his identifiers.
- at the top right of the screen, click on the " Help »;
- click on the "Contact" tab at the bottom of the page;
- it is then possible to select more precisely the theme of the problem encountered;
- therefore, click on the “Telephone” section;
- the dedicated number is then entered at the bottom of the page, the user must dial the number 44-203-357-9947 to be put in contact with a technician.
The subscriber can also choose to be called back by entering his country and his telephone number. However, it is not certain that Amazon Prime Video customer service will call back quickly, which is why the first option is still preferable.
By email
After logging in, click on the “Help” section, then “Contact”, it is also possible to contact Amazon Prime Video customer service by e-mail. All you have to do is click on the “E-mail” tab of the various contacts offered after having detailed the theme of the problem encountered. The direct customer service e-mail address is not entered here. You have a form to give more information on the malfunction visible on your Prime Video account. A response will be given directly through the e-mail used by the subscriber.
The online chat
Through the "Help" page of the Amazon Prime Video website, it is also possible to reach customer service using an instant chat.
- Log in to your Amazon Prime Video account using their credentials;
- At the top right of the screen, go to the “Help” section;
- Click on the “Contact” tab;
- After specifying the theme of the problem encountered, click on the “Chat” option.
A dedicated window then opens so that the user can be advised live by a technician.
How to contact Amazon in case of problem?
The easiest way to get help with an order or Amazon account is to visit the Customer Service page. With its very user-friendly interface, Amazon answers most of your questions in just a few clicks. If you need help tracking down an order that didn't arrive, initiating a refund, reloading a gift card, managing your account details, or troubleshooting devices, the Amazon help site offers countless pages dedicated to intuitive troubleshooting.
Contact Amazon customer service by email or phone
The customer service of this company is available 7 days a week and meets your expectations perfectly.
If you wish to communicate with the Amazon teams, it is possible to call customer service of this company thanks to this number 0 800 84 77 15 from France, or + 33 1 74 18 10 38. Their customer service is always available from 6 am until midnight.
Amazon is a company that is always open to its customers, which is why if you are not a fan of the telephone, you can instead send an e-mail by going to your customer account.
If you prefer contact Amazon by email, there are two addresses you can send mail to. But I've found that the response time is often 48 hours or even a bit longer. That said, an email creates a record of your correspondence and therefore may be the best method for some issues.
For issues with your account, such as a billing dispute, you should email cis@amazon.com.
For general inquiries you should email primary@amazon.com.
Sending a postal mail to Amazon, it is possible
Amazon Prime is always available to give you a satisfactory answer if you need it. So you can send a Postal mail at the address of their headquarters: AMAZON E. U sarl 5, rue Plaetis located in Luxembourg.
It is best to write your application in English and French, and send it by registered mail with acknowledgment of receipt so that you can have proof of submission and receipt of the document. Do not forget to fill in your identifiers and the problem found.
Contact amazon customer service for a refund.
You must send a message to the customer relations service and wait for confirmation that your refund request has been processed.
- On your Amazon customer area look for the page contact us.
- Select the tab Premium and other
- “Tell us more about your problem”,
- Go to category "Select a problem"
- Select My subscriptions (Amazon Prime, etc.),
- Go to "Select problem details"
- Click on Another problem with the Prime subscription.
Finally, send an email explaining precisely the reasons for your refund request.
You now know the different ways to contact Amazon, indeed Amazon always seeks the satisfaction of its customers. Regardless of the means of contact you choose, it is advisable to always complete the necessary elements for your complaint in order to facilitate the exchange with customer service.
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