Izibuyekezo Abahleli
Ukulawulwa kokungqubuzana ku Entreprise ngezinye izikhathi kungase kubonakale njengekhanda langempela. Phakathi kwabantu abashayisanayo, izithakazelo ezihlukene kanye nokungezwani okucashile, kubalulekile ukuthola amasu aphephile okuxazulula lezi zimo ezibucayi. Kulesi sihloko, sethula kuwe izibonelo eziqinile ze-7 zezimo zokulawula ukungqubuzana, ezihambisana namasu angenaphutha angu-5 ngokusho kwemodeli kaThomas-Kilmann. Thola ukuthi ukuxhumana kungaba kanjani umsizi wakho ekuxazululeni izingxabano futhi ufunde ukuhlanganisa amandla ahlukahlukene adlala eqenjini lakho. Usulungele ukuthatha inselele? Landela umholi !
Uhlu lokuqukethwe
Ukulawulwa kwezingxabano ebhizinisini: inkinga enkulu
Izingxabano emsebenzini, njengeziphepho ezingalindelekile, zingaqubuka noma nini, ziphazamise ukuvumelana kwendawo yokusebenza. Kule thiyetha yomehluko, ukusabela kwabaphathi ukubhekana nalezi zivunguvungu zokuxhumana kubalulekile ukuze uhlale endleleni eya empumelelweni. Kubalulekile ukuqonda ukuthi ukulawulwa kwezingxabano akukwazi ukwenziwa ngcono; kudinga inhlawulo kanye namasu.
Lapho ukungezwani kuphakama, kuvamile ukubona ukungezwani kuphenduka izingxabano zangempela. Lokhu kungqubuzana, uma kungalawulwa, kungabukela phansi umoya wamasosha futhi kubambezele inqubekelaphambili. Nokho, amathuluzi okulawula ukungqubuzana akhona futhi akuvumela ukuthi uzulazule kulawa manzi aneziyaluyalu ngokuzethemba okwengeziwe.
“Ukungaboni ngaso linye okulawulwa kahle kungase kube isizinda sokuqalwa okusha okungalindelekile. »
Ukukhombisa ukubaluleka kokulawula ukungqubuzana, cabangela lesi simo esilandelayo: isisebenzi esisodwa simela indlela yokwenza izinto neyokuhlaziya, kanti esinye sivuna ukusungula izinto nokuzisebenzela. Ngaphandle kokuphatha okusebenzayo, lokhu kwehlukana kungaholela ekuvinjweni. Kodwa-ke, ngamasu afanele, lokhu kungavumelani kungashintshwa kube ukubambisana okunezithelo, lapho umbono ngamunye ucebisa iphrojekthi yokugcina.
Izindlela zokulawula ukungqubuzana azigcini nje ukuthuthukisa isimo somsebenzi, kodwa futhi zinomthelela ukukhula komuntu siqu abasebenzi. Ngokufunda ukuphatha umehluko, umuntu ngamunye uthola amakhono abalulekile ezimpilweni zabo zobungcweti neziyimfihlo. Ngakho-ke ukulawulwa kwezingxabano kuba ukufuna ukuthuthukisana, ngale kokuxazulula izinkinga.
| Iqiniso | Incazelo |
|---|---|
| Isenzakalo esivamile | Ukungqubuzana kwasemsebenzini kuyisenzakalo esivamile esingaba nomthelela omubi enkampanini nabasebenzi bayo. |
| Ukuphatha okunzima | Ukungavumelani okulula kungakhula futhi kube izithiyo ezinkulu ekubumbaneni kweqembu. |
| Ikhono elidingekayo | Ukulawula ukungqubuzana kuyikhono elibalulekile ongalibamba ukuze uqinisekise ukuguquguquka okuhle kweqembu. |
| Isibonelo sokungqubuzana | Ukwehlukana kwezindlela zokusebenza phakathi kwabasebenzi kungaba umthombo wokungqubuzana kodwa futhi kucebisane uma kulawulwa kahle. |
| Amasu okuxazulula | Kunamasu afakazelwe okusingatha ukungqubuzana, azochazwa kabanzi ezigabeni ezilandelayo zendatshana. |
Ngokusondela ezingxabanweni hhayi njengeziphazamiso kodwa njengamathuba okukhula, inkampani ingena emgudwini wokuthuthuka okuqhubekayo. Izigaba ezilandelayo zizohlola izindlela ezehlukene zokuguqula ukungqubuzana kube ukusebenzisana, kubeke ukuxhumana emnyombweni wesu lokuxazulula.
Amasu amahlanu okuxazulula izingxabano ngokusho kwemodeli kaThomas-Kilmann
La ukuphathwa kwezingxabano Umdanso oyinkimbinkimbi phakathi kwabantu, imizwa kanye nezinhloso zamasu. Kudinga ubuciko kwezobuciko bokuxhumana kanye nokuqonda okujulile kobudlelwane babantu. Imodeli eyaziwa umhlaba wonke kaThomas-Kilmann igqamisa amasu amahlanu abalulekile angaguqula inkundla yempi engaba khona ibe eyokukhula ngokuhlanganyela.
Ukugwema
Ukugwema, ngezinye izikhathi okubhekwa njengendlela yokuthula, kuhlanganisa ukuhlehla engxabanweni. Ukuthanda i distillation of ukungezwani, lelisu lingaba ukuhlakanipha uma isikhathi singumsizi wesixazululo, sivumele izingqondo ukuthi zizole futhi imibono ishintshe. Kodwa-ke, idinga ukuhlolwa ngokucophelela ngoba, uma isetshenziswe ngokungalungile, ingavumela izinkinga eziyisisekelo ukuthi zikhule.
mncintiswano
La mncintiswano iyinkundla yokunqunywa, lapho iqembu elilodwa lizuza khona futhi libeke imibono yalo. Le ndlela, eqhutshwa umoya wokunqoba, ingabaluleka lapho kudingeka izinqumo ezisheshayo noma ezimweni ezibucayi. Ngokuphambene, kuba sengozini yokukhiqiza ukucasuka uma kungasingathwanga ngendlela efanele.
Indawo
Theindawo yokuhlala kuyisenzo sokuvuma, ngokuvamile ngenxa yokuthanda abanye noma ngenxa yenzuzo evamile. Kubonisa ukubaluleka okunikezwa ubudlelwano kunemiphumela esheshayo. Le ndlela ingaqinisa izibopho phakathi kweqembu, kodwa qaphela ukuthi lokhu kupha akuholeli ekuxhashazweni noma ekuchithweni kwemingcele yomuntu siqu.
Ukubambisana
La ngokubambisana ukufuna i-symphony lapho insimbi ngayinye inikela ekuzwaneni kweqoqo. Ufuna isixazululo lapho wonke umuntu ephuma njengomnqobi, isisombululo esihlanganisa yonke imibono. Kuyindlela yasebukhosini eya emasu amasha kanye nokwaneliseka, kodwa kudinga isikhathi, ingqondo evulekile kanye nokuxhumana okuphumelelayo.
Ukuyekethisa
Le ikhalenda iyindlela yegolide, isivumelwano esifinyelelwe ngokuxoxisana. Lapha, iqembu ngalinye lenza ukuvumelana okunengqondo ukuze kwakhiwe isisombululo esamukelekayo kubo bonke. Nakuba lokhu kungase kuhilele ukuyeka izimiso ezithile, ukuvumelana ngokuvamile kuwukhiye ovula umnyango wokuqhubekela phambili okukhiqizayo kobudlelwano bomsebenzi.
Lawa maqhinga awahlukani futhi ngezinye izikhathi angahlanganiswa ukuze aphendule ngokuguquguqukayo ezimweni ezihlukahlukene zokungqubuzana. Lapho ukuhlakanipha kutholakala ekhonweni lokukhetha isu elifanele kakhulu kuye ngomongo, izindaba kanye nobuntu obuhilelekile. Kungokuzulazula lezi zindlela ngobuchule lapho abaphathi namaqembu bengaguqula ukungqubuzana kube amathuba okuthuthukisa nokuqamba izinto ezintsha.
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Ukungqubuzana komsebenzi nobuholi
Les ukungqubuzana kwemisebenzi zidwetshwe njengemigqa yephutha yeqembu, ngokuvamile engabonakali kuze kube yilapho ukunyakaza - kulokhu, ukungaqondi kahle noma ukubambezeleka - kubaveze ekukhanyeni kosuku. Lokhu kuzamazama kwangaphakathi ngokuvamile kuvela ngenxa yokuntuleka kokuxhumana, ukubambezeleka okunqwabelene noma ukuxhumana okungekuhle. Umthelela ungaba mkhulu, uvimbe ukuqhubeka kwephrojekthi noma ukuguqula amandla eqembu.
Ngakolunye uhlangothi, izingxabano zobuholi phuma emhlanganweni wabantu abahlukene kanye nemibono. Njengamapuleti e-tectonic ashintshayo, izitayela zobuholi ezihlukene ziyangqubuzana, zidale ukungqubuzana okungase kubangele ukuqamba okusha noma kubangele ukuphuka ngaphakathi kwenhlangano.
Ukuhamba kula manzi anezinkathazo, kubalulekile uku qaphela ngokushesha izinkinga. Ukukhulumisana ngokukhululekile kufana nendlela yokuphila, evumela imibono nokukhathazeka kugeleze ngokukhululekile futhi kufinyelele ogwini lokuqondana. Misa imithetho nezinqubo ezicacile ibaluleke ngokufanayo, njengoba inikeza uhlaka oluqinile iqembu elingathembela kulo, ngisho nangezikhathi zeziphepho.
La ngokubambisana useyili ovumela iqembu ukuthi lihambe liye empumelelweni evamile. Ukukhuthaza umoya wokubambisana akugcini nje ngokudambisa ukungezwani kodwa futhi kwakha izibopho eziqinile phakathi kwamalungu eqembu. Ukuze uqinise le ndlela, nikela ukuqeqeshwa kokuxazulula izingxabano kuwutshalomali olubalulekile, ngoba luhlomisa abantu ngabanye ngamathuluzi adingekayo ukuze kuqalwe amafindo ayinkimbinkimbi kakhulu okungezwani nokungavumelani.
Lawa masu, uma esetshenziswa ngokubona nangokuvumelana nezimo, aguqula izingxabano ezingaba khona zibe amathuba okufunda nokukhula. Basiza ukugcina indawo yokusebenza enempilo lapho izinselelo ezihlobene nomsebenzi kanye nobuholi ziba umgqugquzeli wokuthuthuka komuntu siqu nobungcweti.
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Izibonelo eziyi-7 zezimo zokulawula ukungqubuzana
Umsebenzi oguquguqukayo enkampanini uvame ukuba yisizinda sokungaboni ngaso linye nokungezwani. Ukuguqula lezi zimo zibe amathuba okukhula ngokuhlanganyela, kubalulekile ukwazi ukuthi zingaphathwa kanjani nazo ubuhlakani et uzwela. Nazi izimo eziyisikhombisa lapho ukulawulwa kwezingxabano kubalulekile:
- Ukungqubuzana ngokusatshalaliswa kwemisebenzi: Cabanga ngomdwebo lapho ozakwabo ababili, uPaul noSarah, bedweba imigqa ephambukayo. U-Paul uzizwa egajwe imithwalo yakhe yemfanelo, kuyilapho u-Sarah eqiniseka ukuthi akanawo umsebenzi owanele wokubonisa amakhono akhe. Isixazululo: umhlangano wokuxoxisana lapho wonke umuntu ezwakalisa imizwa yakhe nalapho, ndawonye, bedweba ideshibhodi entsha, belinganisa amacala futhi bakhuthaze amandla ngamunye.
- Ukungqubuzana kobuholi : Ithimba elijwayele inkululeko yokwenza izinto lizithola lingaphansi kobuholi bemenenja yensimbi. Ukushuba kuyakhula. Isixazululo: Imihlangano yokucobelelana ngolwazi yokuthuthukisa ubuholi ihlelwa ukuze kwakhiwe ibhuloho phakathi kwesitayela sokugunyaza somphathi kanye nezifiso zokuzimela kweqembu lakhe.
- Ingxabano ngenxa yokwehluleka ukuxhumana: Iphrojekthi ibambezelekile ngenxa yokuthi izikhathi ezibekiwe aziqondwanga ngendlela efanayo yibo bonke abathintekayo. Isixazululo: iseshini yokucacisa iyamiswa, ihambisane nokwamukelwa kwamathuluzi okuxhumana asebenzayo ukuvimbela umlando ukuthi ungaziphindaphindi.
- Ukungqubuzana kokusebenza: UMarc uzizwa egajwe imisebenzi kuyilapho uJulie ebonakala ethatha izinto kalula. Ukucasuka kuyakhula. Isixazululo: ukuhlolwa okunenhloso yeminikelo kanye nokulungiswa kabusha kwezinhloso zomuntu ngamunye kwenza kube nokwenzeka ukubuyisela ukulingana kanye nokwazisana.
- Ukungqubuzana phakathi kwabantu: Ozakwethu ababili abavumelani ngesu elizosetshenziswa uma usebenzisana nekhasimende elinenkani. Isixazululo: isifinyezo samasu ahlukene kanye nokuqeqeshwa okuhlosiwe mayelana nokuphathwa kwamakhasimende kwenza kube nokwenzeka ukuvumelanisa izindlela.
- Ukungqubuzana kwamasiko: Ukwehlukahlukana kwamasiko phakathi kweqembu kuholela ekungaqondini mayelana nezindlela zokusebenza. Isixazululo: ukuqwashisa ngokuhlukana kwamasiko kanye nokuqaliswa kwezinqubo ezibandakanya wonke umuntu kuqinisa ukubumbana kweqembu.
- Ukungqubuzana ngamavelu: Inkinga yokuziphatha ihlukanisa inkampani phezu kwesinqumo sebhizinisi. Isixazululo: ithebula eliyindilinga lisivumela ukuthi sigqamise amanani ayisisekelo enkampani futhi senze isinqumo esibonisa lezi zimiso.
Konke ukungqubuzana kumelela ithuba lokufunda nokwenza ngcono. Ngokwamukela amasu alungile, kungenzeka ukuguqula ukungezwani kube yizisekelo zokuthuthukiswa komuntu ngamunye kanye neqoqo. Isigaba esilandelayo sizohlola i- ukukhulumisana, leli thuluzi elibalulekile lokuxazulula izingxabano ngempumelelo.
Ukuxhumana, ukhiye wokulawula ukungqubuzana
Cabanga nge-orchestra engenakho umqhubi: umculi ngamunye udlala ngokuvumelana nesigqi sakhe, enza i-cacophony kune-symphony evumelanayo. Ngokufanayo, emhlabeni wochwepheshe,ukuntuleka kokuxhumana okuphumelelayo ngokuvamile kuwumsuka wezingxabano eziningi. Njengenduku yomqhubi, a ukuxhumana okucacile nokusebenzayo uhola iqembu ekuzwaneni nasekuphumeleleni ngokubambisana.
Ukuze uvimbele ukungaqondi kahle futhi ukukhungatheka, kubalulekile ukumisa indawo yokusebenza lapho inkulumo ikhululekile, nalapho ukuveza imibono kwenziwa ngenhlonipho nokulalela. Ngempela, lapho kuvela ukungqubuzana, akusho ngempela ukuba khona kwesisebenzi esinzima, kodwa kunalokho ukuthi amalungu eqembu ahileleke ngokwanele futhi akhululekile ukwabelana ngemibono yawo.
Ukungavumelani ngakunye kuba yithuba lokuukufundana kanye nokuthuthukisa amakhono okuxhumana kwangaphakathi. Impela, indlela esiveza ngayo imibono yethu nokulalela eyabanye ibaluleke njengokuqukethwe kuleyo mibono ngokwayo. Yingakho, ngokusebenzisa izimo zokulawulwa kwezingxabano, singathola amasu okuguqula izinselele zibe amathuba okukhula.
Ngokwesibonelo, esimweni lapho iqembu libhekene a ukungaboni ngaso linye mayelana nokwabiwa kwemisebenzi, iseshini yokulamula egxile ekuxhumaneni ingasiza ekucaciseni okulindelwe yiwo wonke umuntu futhi ibuyisele ibhalansi eyanelisayo yawo wonke umuntu. Kwesinye isimo, ukuqeqeshwa okunikezelwe ekuthuthukiseni amakhono okuxhumana kungaba usizo ekuvimbeleni izingxabano zesikhathi esizayo kanye nokuqinisa ukubumbana kweqembu.
Kubalulekile ukukhumbula lokho lawula izingxabano akuyona isayensi eqondile. Kodwa-ke, ngokudweba izibonelo zangempela namasu afakazelwe, singabhekana nalezi zimo ezibucayi ngokuzethemba okukhulu nekhono, senze ukuxazulula izingxabano kube ingxenye ebalulekile yokuthuthukiswa kwethu kochwepheshe.
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Kubalulekile ukulawula ukungezwani emsebenzini ngoba ukungaboni ngaso linye okuncane kungaphenduka izithiyo ezinkulu empumelelweni yeqembu. Ukwengeza, ukulawula ukungqubuzana kusiza ukuqeda imiphumela emibi yokungqubuzana kuyilapho kugqamisa izici ezinhle.
Amanye amasu okulawula ukungqubuzana indawo yokuhlala, ukusebenzisana kanye nokuyekethisa. Lezi zindlela zisiza ukunciphisa amathuba kanye nokuqina kwezingxabano.
Izimbangela ezivamile zokungezwani emsebenzini ukwehluleka kokuxhumana, izingxabano ezihlobene nomsebenzi (ukuntuleka kokuxhumana, ukubambezeleka komsebenzi, ukuxhumana okungenampumelelo), kanye nokungqubuzana kobuholi (izindlela zobuholi ezihlukene).
Amanye amasu aphephile okubhekana nokungqubuzana emsebenzini ukuhlonza izinkinga kusenesikhathi, ukukhuthaza ukuxhumana ngokukhululekile, ukumisa imithetho nezinqubo ezicacile, ukukhuthaza ukubambisana, nokuqeqeshwa ekuxazululeni izingxabano.
