Fakhri K.
Ngokukhula kobuchwepheshe obusha kanye nokuvela kohlaka lomthetho, impilo yedijithali yenze igxathu langempela liye phambili emazweni amaningana emhlabeni jikelele. E-France, isiteji I-Doctolib ingesinye sezitimela ezingenakuphikwa zalo mkhakha ochumayo. Umgomo wale nkampani yaseFranco-German ulula: iziguli zingenza i-aphoyintimenti ku-inthanethi nochwepheshe be-Doctolib noma odokotela abajwayelekile… Kodwa akukhona lokho kuphela.
Ngenani lama-euro ayizigidi eziyizinkulungwane ezingama-5,8, i-Doctolib, ngo-2021, isibe isiqalo saseFrance esaziswa kakhulu eFrance. Ukukhula okukhulayo okuye kwaqina ngesikhathi senhlekelele yezempilo ye-COVID-19. Phakathi kukaFebhuwari no-Ephreli 2020, inkundla yeFranco-German yaqopha ukuxhumana ngocingo okungaphezu kwezigidi ezi-2,5 okwenziwa endaweni yayo, okusho ukuthi selokhu kwaqala lolu bhubhane. Yini echaza impumelelo enjalo? Isebenza kanjani i-Doctolib? Lokhu sizokuchaza ngomhlahlandlela wosuku.
Uhlu lokuqukethwe
I-Doctolib: izimiso nezici
Ifu lisenhliziyweni yokuthi i-Doctolib isebenza kanjani. Ipulatifomu, njengesikhumbuzo, yathuthukiswa ngu-Ivan Schneider noJessy Bernal, abasunguli bayo ababili. Kwakukhona no-Philippe Vimard, i-CTO (Isikhulu sezobuchwepheshe) senkampani.
Ngakho-ke kusekelwe kubuchwepheshe bobunikazi obaklanywa ngaphakathi endlini. Ivuliwe, ingaxhunyaniswa kalula nenye isofthiwe yezokwelapha. Lokhu kuyisimo, isibonelo, sezinhlelo zolwazi lwesibhedlela, noma izixazululo zokuphatha ukuzijwayeza.
Business Intelligence
Ingelinye lamathuluzi asebenzayo ahlanganiswe ku-Doctolib. Ihloselwe odokotela, iBusiness Intelligence ibavumela ukuthi benze ukubonisana okwenziwe ngendlela efanele, ngaleyo ndlela bagweme izikhathi eziphuthelwe. Idivayisi isebenza ngesisekelo sama-imeyili, i-SMS namamemo. Iphinde inikeze ithuba lokukhansela i-aphoyintimenti ku-inthanethi.
Ngokuhamba kwesikhathi, ngokubambisana namakhasimende ayo ahlukahlukene, i-Doctolib ikwazile ukuthuthukisa ezinye izinto zokusebenza. Ngaphezu kwalokho, ngokuqaphela isidingo esikhulu esizeni sayo, inkampani yaseFranco-German ivame ukusebenzisa imodeli Iyashesha. Ngalokhu, inethuba lokusheshisa ukuthuthukiswa kwedivayisi enikeziwe, ukuze isetshenziswe ngokushesha.
Amathuba okwenza i-aphoyintimenti nganoma yisiphi isikhathi
Ngakolunye uhlangothi, iziguli zinenketho yokubhukha ukubonisana noma nini, kungakhathaliseki usuku lwesonto. Futhi banenketho yokuyikhansela. Kungenxa yama-akhawunti abo abasebenzisi ukuthi bangakwenza lokhu. Lokhu futhi kubavumela ukuthi bathole izaziso ezivela kodokotela.
I-Teleconsultation ku-Doctolib: isebenza kanjani?
Kuyisevisi elula ehlinzekwa kusukela ngo-2019, ngaphambi kobhadane lwe-COVID-19. Ihlinzekwa yi-videoconference futhi yenzeka ukude ngokuphelele. Yiqiniso, okunye ukubonisana kudinga ukuhlolwa okuqondile. Kodwa-ke, ukubonisana ngocingo nge-Doctolib kubonakale kusebenza kakhulu phakathi nokuboshwa kuka-March 2020. Iziguli zingathola nemiyalelo futhi zikhokhele ukubonisana nge-inthanethi.
I-Doctolib iletha ini kodokotela?
Ukuze ukwazi ukusebenzisa i-Doctolib, udokotela kufanele akhokhe ukubhalisa kwanyanga zonke. Kungalesi simiso lapho uhlelo lwebhizinisi lokuqala lusekelwe khona. Lokhu ukubhalisa okungabophi. Futhi, odokotela banethuba lokuyiqeda noma nini.
I interface yomsebenzisi bushelelezi futhi kulula ukuyisebenzisa. Ukuze kwenziwe kube lula nakakhulu, i-Doctolib isebenza eduze nodokotela ukuthola izidingo zabo futhi ivumelanise nezinsizakalo zayo.
I-Doctolib iletha ini ezigulini?
Ngaphezu kwamathuba okubhuka i-teleconsultation nganoma yisiphi isikhathi, i-Doctolib ivumela iziguli ukuthi zifinyelele ohlwini lwemibhalo olucebile lodokotela. Bangakwazi futhi ukufinyelela uhlu olubanzi lwezikhungo zokunakekelwa kwezempilo.
Inkundla ibonisa imininingwane yokuxhumana, kodwa futhi nolwazi oluwusizo ngochwepheshe bezokunakekelwa kwempilo. Iziguli zingakwazi futhi ukufinyelela indawo yazo yomuntu siqu kusukela kukhompuyutha noma idivayisi yeselula (i-smartphone, ithebhulethi, njll.).
Yiziphi izinzuzo eziyinhloko ze-Doctolib?
Lezi akuzona izinzuzo ezingekho ngeplatifomu ye-Doctolib. Okokuqala, inkampani yaseFranco-German yenza kube nokwenzeka ukunciphisa kakhulu inani lezingcingo ezitholwe udokotela. Bese, kuyisixazululo esihle kakhulu esinciphisa inani lama-aphoyintimenti aphuthelwe. Ngokwezilinganiso zakamuva, lezi zingehla ngo-75%.
Izinzuzo kodokotela
Ngenkundla ye-Doctolib, udokotela unethuba elingcono lokwaziwa. Kungaphinde kukhuphule ukuthuthukiswa komphakathi weziguli zakhona. Akukhona nje kuphela: isiteji siyamvumela ukuba akhulise imali engenayo, kuyilapho enciphisa isikhathi sobubhalane. Isikhathi esilondoloziwe futhi sibonga kakhulu, ikakhulukazi, ekuboniseni ucingo kanye nokwehliswa kwama-aphoyintimenti aphuthelwe.
Izinzuzo zeziguli
Isiguli, ngakolunye uhlangothi, sinalo lonke uhlu lochwepheshe bezempilo phambi kwaso sibonga uDoctolib. Okuningi nakakhulu: inkundla imvumela ukuthi aqonde kangcono uhambo lwakhe lokunakekela. Uyobe esekwazi ukuvikela impilo yakhe kangcono.
Ukwenza i-aphoyintimenti ku-Doctolib: isebenza kanjani?
Ukuze wenze i-aphoyintimenti nge-Doctolib nodokotela, vele uye ku iwebhusayithi esemthethweni yesikhulumi. Ukusebenza kungenziwa ngekhompyutha noma ngeselula. Uma usungenile, khetha okukhethekile kukadokotela omdingayo. Faka futhi igama labo nendawo ohlala kuyo.
Ngeke ube nenkinga yokubona odokotela abasebenzisa i-teleconsultation. Lezi zimakwe ngamalogo akhethekile. Uma ukukhetha kwenziwe, kufanele uhlole ibhokisi "yenza i-aphoyintimenti". Ngemuva kwalokho, isiza sizokucela izihlonzi zakho (ukungena ngemvume nephasiwedi) ukuze uqedele ukusebenza.
Ukuze uthole ulwazi lwakho, ngeke udinge isofthiwe yomuntu wesithathu ukuze wenze ukuxhumana ngocingo. Eqinisweni, konke kwenzeka ku-Doctolib. Vele uqiniseke ukuthi unokuxhumeka okuhle kwe-inthanethi.
I-Doctolib: kuthiwani ngokuvikelwa kwedatha?
Idatha egcinwe kuplathifomu ye-Doctolib ibucayi kakhulu. Ngakho-ke umbuzo wokuvikelwa kwabo uphakama nakanjani. Inkundla iqinisekisa ukuphepha kwedatha yakho. Lesi ngesinye sezibopho zayo ezibaluleke kakhulu. Ngaphambi kokugcina imininingwane yakho, ithole ukugunyazwa okukhethekile kuhulumeni kanye ne-Commission Nationale de l'Informatique et des Libertés (CNIL).
Kodwa-ke, ku-computing, akukho lutho olungathinteki. Ngo-2020, phakathi nenhlekelele ye-COVID-19, ukuqala kweFranco-German kumemezele ukuthi kuthinteke ngokwebiwa kwedatha. Izikhundla ezingekho ngaphansi kuka-6128 zebiwa ngenxa yalokhu kuhlasela.
Bambalwa abantu abathintekile, kodwa...
Kuyavunywa, inani labantu abathintwe yilokhu kuhlasela lincane kakhulu. Nokho, imvelo yedatha entshontshiwe ekhathazayo. Futhi, izigebengu zikwazile ukuthola izinombolo zocingo zabasebenzisi, kanye namakheli abo e-imeyili kanye nokukhethekile kodokotela ababahambelayo.
Inkinga enkulu yezokuphepha?
Lesi siqephu asizange sehluleke ukungcolisa isithunzi sika-Doctolib. Naphezu kwazo zonke izinzuzo ezinikezayo, ayikhululekile emibi. Futhi iphutha layo elikhulu lilele, ngokuqondile, ekuvikelekeni.
Ngempela, inkampani ayibetheli idatha ukusuka ekugcineni kuye ekugcineni ukuze iyivikele. Lolu lwazi lwembulwe wucwaningo olwenziwe yiFrance Inter. Inkundla ibhekane nezinye izinkinga ezinkulu ngokulinganayo. Ngo-Agasti 2022, iRadio France yaveza ukuthi odokotela mbumbulu basebenza lapho, okuhlanganisa nama-naturopaths.
Doctolib: umbono wethu
I-Doctolib ayinazo ngempela izimpahla. Kuyinto yesikhulumi okulula ukusisebenzisa futhi esiwusizo kokubili iziguli kanye nodokotela doctolib. Ihambisana ngokugcwele nombono wezempilo wedijithali.
Kuphela, ukuqaliswa kwesiFulentshi kusafanele kusebenze ekuvikelekeni kwedatha. Kumelwe futhi imise uhlelo lokuqinisekisa olusebenzayo ukuze kugwenywe ukukhwabanisa futhi kungafaki odokotela mbumbulu.
