Ngixhumana kanjani nesevisi yamakhasimende e-Amazon?

Ukuze ihlangabezane nezidingo zabo bonke abasebenzisi bayo emhlabeni jikelele, i-Amazon isungula isevisi yamakhasimende ezinikele ezweni ngalinye. Lesi sihloko sizokunikeza lonke ulwazi lokuxhumana namakhasimende e-Amazon eFrance noma ovela phesheya. Kungenzeka ukufinyelela amaqembu e-Amazon ngezindlela eziningana

Ufuna ukuxhumana ne-Amazon? Kunezindlela ezahlukahlukene zokwenza lokhu, futhi lesi sihloko sihlanganisa izindlela ezisebenzayo zokuxhumana ne-Amazon.

I-Amazon Prime: finyelela isevisi yamakhasimende

Ngocingo, i-imeyili, noma ngisho nangeposi, kungenzeka ukuthi uxhumane nesevisi yamakhasimende e-Amazon Prime uma kuba nenkinga.

Ngocingo

Ukuze ufinyelele isevisi yamakhasimende ngocingo, umsebenzisi kufanele aqale angene ku-akhawunti yakhe esebenzisa izihlonzi zakhe.

• phezulu kwesokudla kwesikrini, chofoza " ukusiza »;
• chofoza kuthebhu ethi "Xhumana" ngezansi kwekhasi;
• kuyenzeka ukuthi ukhethe ngokunembayo indikimba yenkinga okuhlangatshezwane nayo;
• ngakho-ke, chofoza ingxenye ethi "Ifoni";
• inombolo ezinikele ifakwa ezansi kwekhasi, umsebenzisi kufanele ashayele inombolo ethi 44-203-357-9947 ukuze axhumane nochwepheshe.

Obhalisile angaphinde akhethe ukuthi aphinde ashayelwe ucingo ngokufaka izwe lakhe kanye nenombolo yakhe yocingo. Kodwa-ke, akuqiniseki ukuthi isevisi yamakhasimende e-Amazon Prime Video izobuya ngokushesha, yingakho inketho yokuqala isakhethwa.

Nge-imeyili

Ngemuva kokungena ngemvume, chofoza engxenyeni ethi "Usizo", bese uthi "Thinta", kungenzeka futhi ukuthintana nesevisi yamakhasimende e-Amazon Prime Video nge-imeyili. Okufanele ukwenze nje uchofoze kuthebhu ethi “E-mail” yoxhumana nabo abahlukahlukene abanikezwayo ngemva kokuningiliza ngendikimba yenkinga okuhlangatshezwane nayo. Ikheli le-imeyili lesevisi yekhasimende eliqondile alifakiwe lapha. Unefomu lokunikeza ulwazi olwengeziwe ngokungasebenzi kahle okubonakalayo ku-akhawunti yakho ye-Prime Video. Impendulo izonikezwa ngokuqondile nge-imeyili esetshenziswa obhalisile.

Ingxoxo eku-inthanethi

Ngekhasi elithi "Usizo" lewebhusayithi ye-Amazon Prime Video, ungakwazi futhi ukufinyelela isevisi yamakhasimende usebenzisa ingxoxo esheshayo.

• Ngena ngemvume ku-akhawunti yakho ye-Amazon Prime Video usebenzisa imininingwane yabo;
• Phezulu kwesokudla sesikrini, yiya engxenyeni ethi “Usizo”;
• Chofoza kuthebhu ethi "Xhumana";
• Ngemva kokucacisa itimu yenkinga okuhlangatshezwane nayo, chofoza inketho ethi "Xoxa".

Iwindi elizinikele libe selivuleka ukuze umsebenzisi elulekwe bukhoma nguchwepheshe.

Ungaxhumana kanjani ne-Amazon uma kunenkinga?

Indlela elula yokuthola usizo nge-oda noma I-akhawunti ye-Amazon ukuvakashela ikhasi Lesevisi Yekhasimende. Ngesixhumi esibonakalayo esisebenziseka kalula, i-Amazon iphendula imibuzo yakho eminingi ngokuchofoza okumbalwa nje. Uma udinga usizo lokulandelela i-oda elingafikanga, ukuqalisa ukubuyiselwa kwemali, ukulayisha kabusha ikhadi lesipho, ukuphatha imininingwane ye-akhawunti yakho, noma amadivayisi okuxazulula inkinga, Indawo yosizo ye-Amazon inikeza inqwaba yamakhasi anikezelwe ukuxazulula inkinga enembile.

Xhumana nesevisi yamakhasimende e-Amazon nge-imeyili noma ngocingo

Isevisi yamakhasimende yale nkampani itholakala izinsuku ezingu-7 ngeviki futhi ihlangabezana nokulindelekile kwakho ngokuphelele.

Uma ufisa ukuxhumana namaqembu e-Amazon, kungenzeka shayela isevisi yamakhasimende yale nkampani sibonga le nombolo 0 800 84 77 15 waseFrance, noma + 33 1 74 18 10 38. Inkonzo yabo yamakhasimende ihlala itholakala kusukela ngo-6 ekuseni kuze kube phakathi kwamabili.

I-Amazon yinkampani ehlale ivuleleke kumakhasimende ayo, yingakho uma ungeyena umlandeli wocingo, ungathumela i-imeyili ngokuya ku-akhawunti yakho yekhasimende.

Uma uthanda xhumana ne-Amazon nge-imeyili, kunamakheli amabili ongathumela kuwo i-imeyili. Kodwa ngithole ukuthi isikhathi sokuphendula sivamise ukuba ngamahora angama-48 noma yinde kancane. Sesikushilo lokho, i-imeyili idala irekhodi lokuxhumana kwakho ngakho-ke ingase ibe indlela engcono kakhulu kwezinye izinkinga.

Ngezinkinga nge-akhawunti yakho, njengengxabano yenkokhelo, kufanele uthumele i-imeyili cis@amazon.com.

Ngemibuzo ejwayelekile kufanele uthumele i-imeyili primary@amazon.com.

Ukuthumela iposi e-Amazon, kungenzeka

I-Amazon Prime ihlale ikhona ukuze ikunikeze impendulo egculisayo uma uyidinga. Ngakho ungathumela a imeyili yeposi ekhelini lekomkhulu labo: AMAZON E. U sarl 5, rue Plaetis itholakala Luxembourg.

Kungcono kakhulu ukubhala isicelo sakho ngesiNgisi nangesiFulentshi, bese usithumela ngemeyili ebhalisiwe uvuma ukuthi usitholile ukuze ube nobufakazi bokuthi uyilethile futhi uyawuthola. Ungakhohlwa ukugcwalisa izihlonzi zakho kanye nenkinga etholakele.

Xhumana nesevisi yamakhasimende yase-Amazon ukuze uthole imbuyiselo.

Kufanele uthumele umlayezo kusevisi yezobudlelwane bamakhasimende bese ulinda isiqinisekiso sokuthi isicelo sakho sokubuyiselwa imali sicubunguliwe.

• Endaweni yakho yamakhasimende e-Amazon bheka ikhasi xhumana nathi
• Khetha ithebhu I-Premium nokunye
• “Sitshele kabanzi ngenkinga yakho”,
• Iya esigabeni "Khetha inkinga"
• Khetha Okubhaliselwe kwami ​​(i-Amazon Prime, njll.),
• Qhubeka "Khetha imininingwane yenkinga"
• Chofoza Enye inkinga ngokubhaliswa kwe-Prime.

Okokugcina, thumela i-imeyili echaza ngokunembile izizathu zesicelo sakho sokubuyiselwa imali.

Manje usuzazi izindlela ezahlukene zokuxhumana ne-Amazon, ngempela i-Amazon ihlale ifuna ukwaneliseka kwamakhasimende ayo. Kungakhathalekile ukuthi yiziphi izindlela zokuxhumana ozikhethayo, kuyatuseka ukuthi uhlale ugcwalisa izici ezidingekayo zesikhalazo sakho ukuze kube lula ukushintshisana nesevisi yamakhasimende.

Funda futhi: I-Cinezzz: Isiza Sokusakaza Samahhala ku-VF nakwikheli lezinguquko le-VOSTFR (2021)