☑️ Top 7 Ways to Fix Photos and Videos Not Loading on Facebook Messenger
– Reviews News
Facebook Messenger has all the features you expect from a modern messaging app. Apart from messages, the app also allows you to exchange photos and videos with your friends and family. However, your experience using Messenger may not always be smooth, especially if the app fails to load the photos or videos you receive.
A slow internet connection or a corrupted cache are often responsible for these problems. However, there could be other reasons behind it. Here are some effective troubleshooting tips if Facebook Messenger can't upload photos and videos to your Android Or your iPhone.
1. Switch to airplane mode
Before moving on to the advanced solutions, we need to rule out any issues caused by intermittent internet connections. Switching to airplane mode is a good way to refresh your phone's network connections. So we'll have to start with that.
To access airplane mode on your Android, open the Settings app and go to Connections. Turn airplane mode on and turn it off after about a minute.
Swipe down from the top right corner of the screen to open Control Center, on iPhone X and above. For older iPhones, swipe up from the bottom of the screen. Activate Airplane mode by tapping the Airplane icon. Wait a minute or two before turning it off.
Reopen the Facebook Messenger app after that and see if you can download photos and videos.
2. Allow Facebook Messenger to use mobile data (iPhone)
iOS lets you manage mobile data permissions for each app separately. Facebook Messenger may not download photos or videos if you do not have permission to use mobile data. This is how you can change that.
Step 1: Open the Settings app on your iPhone and scroll down to tap Messenger.
Step 2: Turn on the switch next to Mobile data.
Once you enable mobile data permission, Messenger should download your photos and videos.
3. Disable Messenger data saving mode (Android)
Messenger for Android includes a Data Saver feature, which is useful if you have a limited data plan. However, this feature sometimes prevents the app from uploading photos and videos. You can try disabling it to see if that helps.
Step 1: Open Messenger on your phone. Tap your profile picture in the top left corner.
Step 2: In Preferences, tap on Data saver and turn it off in the next menu.
4. Check Facebook Mail Server Status
Another reason you may have trouble loading media or messages is if Facebook Messenger's servers are down. You can visit a website like Downdetector to check if others are having similar issues.
If the servers are down, you have to wait for Facebook to fix the problem on their end. Once the servers are up and running, Facebook Messenger should load media without issue.
5. Clear app cache (Android)
As you continue to use Facebook Messenger to exchange messages, photos, and other content, the app collects temporary data from your phone. This is called cache data. Although this data is meant to improve app performance, it can also interfere with app processes when corrupted. Therefore, it is important to purge this old cache if the problem persists.
Step 1: Long press the Facebook Messenger app icon and tap the information icon in the menu that appears.
Step 2: Go to Storage and tap on the Clear cache option in the lower right corner.
6. Update the app
Are you using an older version of the Facebook Messenger app? If so, you may experience such issues. Therefore, it is essential to update the apps regularly.
Go to Play Store or App Store and search for Facebook Messenger. Update the Facebook Messenger app and see if you can upload your photos and videos.
7. Switch to Messenger Lite (Android)
Messenger Lite is a simplified version of the Messenger app that consumes less data and works just as well. Moreover, it is much faster and hardly takes up any storage space. So, if you have tried everything and the problem persists, you may consider upgrading to Messenger Lite for a while.
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Despite regular updates and improvements, Facebook Messenger still encounters occasional issues like any other app. Going through the fixes above should help resolve all issues, and Facebook Messenger should start uploading photos and videos as before. However, if none of the above solutions, you can try reinstalling the Facebook Messenger app on your phone.
SOURCE: Reviews News
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