☑️ Unable to get an IP address on PS5? 2 quick ways to fix this problem
– Reviews News
- The PS5 console cannot access any online services or game activity because it was unable to obtain an IP address.
- If your router or console is having issues, this issue is likely to appear.
- Changing the console's DNS settings and updating your router's firmware are likely options to try.
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Many of our readers have complained about having trouble connecting their PS5 console to an internet connection like Wi-Fi or an Ethernet network. They report the error that the PS5 console cannot obtain an IP address within the timeout period. However, this article will discuss the basic steps to fix the problem.
Alternatively, our readers may be interested in our guide on how to fix error CE-112840-6 on PS5.
Why can't my PlayStation get an IP address?
Several factors can be responsible for the PlayStation5 not getting an IP address for the internet connection. Some notable are:
- Router connection issues – The most common cause for the PS5 console not getting an IP address is a faulty or unstable router. Outdated router firmware can cause your network connection to fail due to bugs and compromised components.
- dns error – The error can occur if the DNS server running on the console is down. This may be due to the DNS settings not being configured correctly, which is preventing the PS5 from resolving the server's IP address or requested resources.
- Problems with the network configuration of the PS5 console – You may experience Internet problems if your console's network settings prevent it from connecting to network devices such as routers and Ethernet. Thus, this causes the PS5 redirect error, which prevents it from getting an IP address.
However, you can fix the problem by troubleshooting your network device and the PS5 console.
What can I do if my PlayStation cannot get the IP address?
Before attempting any advanced troubleshooting steps, do the following:
- Reconnect the console to the network device.
- Restart the PS5 console and check if the problem persists.
- Restart your router or modem.
- Check for router firmware updates – Prolonged use of the router can make its firmware outdated and infected with bugs. You can read our article on router firmware updates for more steps.
If you are unable to resolve the error, continue with the following solutions:
1. Change PS5 console DNS settings
- throw the Playstation Settings since The Start menu.
- Click on Grid from the drop-down window.
- Select Internet Connection Setup and choose the connection type as LAN or Wi-Fi.
- Click on the Custom knob and adjust the IP address field for Automatic.
- Click on the Do not specify for DHCP hostname field and select DNS manual in the DNS settings.
- Write the following DNS values:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
- Click on the OKAY button.
- Restart your console if the PS5 can get the IP address and connect without issue.
Changing the PS5 DNS server settings allows you to quickly translate web addresses and read IP addresses.
2. Run a network test on the PS5 console
- Select settings since console start menu.
- Click on Grid in the drop-down window, then select Connection status.
- Select Internet connection test and wait for the test to complete.
- Follow the on-screen instructions and check if the IP address error still persists.
Testing the internet connection will resolve issues with communication modules preventing the console from obtaining an address.
Check out how to test internet speed for more detailed steps.
You can also read what to do if you can't sign in to your PlayStation Network account. We also have a full article on how to change region on PS4 console.
If you have any other questions or suggestions regarding this, please leave them in the comment section.
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SOURCE: Reviews News
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