🍿 REVIEWS News – Paris/France.
Updated: 03/11/2022 – 15:07
Netflix customers can request a refund from the service of Streaming. This is made possible by a court decision from Berlin which declared a clause invalid. You can find more information about it HERE.
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Refund for Netflix users: the service of Streaming must go to court
Netflix has been increasing its prices periodically since 2016. In a judgment, the Berlin Regional Court declared a price adjustment clause illegal. As soon as the judgment becomes final, users can claim their reimbursement.
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Effective price reductions – or not?
The district court argues that the rules were not explained in a sufficiently comprehensible manner and that unilateral price changes in ongoing contracts are only permitted if they follow fair and transparent rules.
However, Netflix said: "We have not unilaterally increased prices as provided in the terms of service, but have always obtained the express consent of each individual subscriber. »
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A lot of money is at stake for the company. According to Stiftung Warentest, all customers who took out a premium Netflix subscription in 2016 have since paid up to 226 euros for the corresponding price increases.
The price of the standard subscription has increased since 2016 from 8,99 euros to 11,99 euros, the premium rate has become even more expensive with a price jump from 11,99 euros in 2016 to 17,99 this year. If the increases were not justified and are recovered, Netflix will have to reimburse a large sum.
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Here's how to claim your refund
Those affected by the price increases and who did not accept them can get the money back if the verdict is upheld.
Netflix would then have to refund the difference for each month the subscription costs more than when the contract was signed. According to Stiftung Warentest, there is also an interest of 4,12%. However, if the price increase was approved, as Netflix claims, no refunds can be issued.
The refund request must be made by mail. Warentest gives the address “Netflix International BV, Karperstraat 8-10, 1075 KZ Amsterdam, The Netherlands”.
SOURCE: Reviews News
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