Ufake i-oda kwa-SHEIN futhi ulindele ngabomvu ukulethwa kwephakheji lakho. Kodwa-ke, uqala ukuzibuza ukuthi ingabe iphakheji yakho ivinjiwe nokuthi uzoyithola ngesikhathi. Ungakhathazeki, sikhona ukuze sikusize! Kulesi sihloko, sizokutshela ukuthi ungasihlola kanjani isimo sephakheji yakho ye-SHEIN nokuthi kusho ukuthini "ezokuthutha". Sizophinde sikunikeze izeluleko mayelana nezikhathi zokudiliva ezilinganiselwe, ukuvinjwa okungaba khona kanye nezizathu zokuthi kungani i-La Poste ingase ingalethi amaphakheji ngezinye izikhathi. Ekugcineni, sizokunikeza izeluleko zokuthi wenzeni uma iphakethe lakho lingafiki noma livinjiwe. Ungabe usachitha isikhathi ngokukhathazeka, landela amathiphu ethu ukuze waziswe ngesimo sephakheji lakho le-SHEIN!
Uma ungumuntu othanda ukuthenga ku-inthanethi, usuyakwazi lokho SHEIN iyinkundla yokuya kuyo ukuthenga Izingubo Zabesifazane ezithengekayo. Nokho, injabulo yokuthenga ingase ize nokukhathazeka okuthile mayelana nokulandelela iphakheji lakho. Ngenhlanhla, i-SHEIN inikeza inqubo elula yokuhlola ukuthi i-oda lakho likuphi ngaso sonke isikhathi.
Ngemuva kokuqeda ukuthenga kwakho, kubalulekile ukubheka isimo sakho. Vele ungene ngemvume ku-akhawunti yakho, yiya ku "Imiyalo yami" futhi uzobona uhlu olunemininingwane yawo wonke ama-oda akho. Lapha ungabona ukuthi i-oda limakwe njenge "kuthunyelwe".
Lokhu kuyinkomba yokuthi iphakethe lakho seliphumile endaweni yokugcina izinto e-SHEIN futhi lisendleleni eza kuwe. Kuleli qophelo, inkundla ikunikeza inketho yokulandelela iphakheji. Ngokuchofoza inketho "Landela", uzoqondiswa kabusha ekhasini elinikeza imininingwane yesikhathi sangempela lapho iphakheji yakho ikuphi.
Manje ake sithi uthola ukungqubuzana okuthile noma ungabaze ukulethwa kwephakheji yakho. Kulokhu, kuhle ukuthintana isevisi yabo yamakhasimende ukuvula isikhalazo. Abagcini nje ngokusabela, kodwa futhi bangochwepheshe kakhulu futhi bazofuna ukuxazulula inkinga yakho ngokushesha okukhulu. Ungaqiniseka ukuthi iphakheji yakho izoqondiswa kabusha kuwe noma ungathola imbuyiselo.
Ukuhlola isimo sephakheji le-SHEIN kuyinqubo elula futhi engenazo izinkinga. Idizayinelwe ukukunikeza ukuthula kwengqondo futhi yenze ulwazi lwakho lokuthenga ku-inthanethi lungabi nengcindezi.
Ukuthenga ku-inthanethi kuwumdlalo wokubekezela, ngakho sebenzisa lezi zici eziwusizo ukuze uhlole ukuqhubeka kwe-oda lakho. Kubalulekile ukukhumbula ukuthi noma ngabe kuvela izinkinga endleleni, i-SHEIN inethimba elizinikele lamakhasimende elizokusiza kuzo zonke izinyathelo zakho.
Kusho ukuthini "ezokuthutha" nokuthi kufanele ukhathazeke nini uma iphakheji lingaqhubekeli phambili?
Iphasela elisesimweni "sokuhamba" lisendleleni eya endaweni yalo yokugcina. Ithathwe inkampani yenethiwekhi yashiya indawo yokugcina impahla yakwa-SHEIN. Lokhu kuyinkomba eqinisekisayo yokuthi i-oda lakho lisendleleni futhi liyaqhubeka nokulethwa. Kujwayelekile ukubona ukuma okuthile ekuqhubekeni kwephasela, ikakhulukazi uma leli lakamuva lidlula ezikhungweni zokuhlunga ezihlukene noma lapho lisendleleni eya ezweni okuyiwa kulo.
Kodwa yini okufanele uyenze lapho iphasela libonakala liqandisiwe, lingasaqhubeki, noma okubi nakakhulu, libonakala selinyamalele? Okokuqala, kubalulekile ukungethuki. THE ukulethwa sekwephuzile kungenzeka ngenxa yezizathu ezimbalwa, okuhlanganisa ngenxa yezidingo zohlelo, izimo zezulu ezimbi noma izimo ezingalindelekile ezihlobene nomzila.
Kubalulekile ukuqapha ukuqhubeka kwephakheji lakho futhi unake isimo sayo sokulandela umkhondo. Uma isimo "sokuhamba" sibonakala sifriziwe isikhathi eside ngaphandle kwencazelo esobala, kuyancomeka ukuthintana Isevisi yamakhasimende e-SHEIN ukuze uthole ulwazi olwengeziwe. Bazokwazi ukukunikeza imininingwane enembayo, ukwethula, uma kunesidingo, uphenyo nenkampani yenethiwekhi, kanye nokuqinisekisa ukuthi unesixazululo esanele.
Yiqiniso, ukulinda kungase kucindezele ngezinye izikhathi, kodwa khumbula ukuthi ngemva kwakho konke, amaphasela okuthutha yibhizinisi eliyinkimbinkimbi futhi ngezinye izikhathi lokho kulibaziseka kumane kuwumphumela walokho kuyinkimbinkimbi. Hlala unesineke futhi uhlale unolwazi ngokuhlola njalo ukulandelelwa kwephakheji yakho.
Singakanani isikhathi esilinganiselwe sokulethwa sephakheji le-SHEIN?
Isikhathi sokulethwa kwe-SHEIN siyahlukahluka kuye ngendlela ekhethiwe yokulethwa kanye nendawo yokulethwa. Ukulethwa okujwayelekile ekhaya lakho noma endaweni yokuqoqa, ukubambezeleka kuvamise ukuba yizinsuku zokusebenza eziyi-10 kuya kweziyi-12. Lesi isikhathi esinengqondo uma kubhekwa ibanga eliphakathi kwezindawo zokugcina izimpahla ze-SHEIN e-China nomamukeli ose-France.
Ngakolunye uhlangothi, ekulethweni kwekhaya ngokwezomnotho, isikhathi side kakhulu, sisukela ezinsukwini eziyi-18 kuye kwezingama-22 zokusebenza. Ngakho-ke kufanele ulungele ukulinda isikhashana uma ukhetha le ndlela yokulethwa ethengekayo.
Lezi zikhathi ziyizilinganiso ngakho-ke zingase zibe ngaphansi kokuhluka. Ngaphezu kwalokho, kubalulekile ukuqaphela ukuthi ukulethwa kwamaphasela e-SHEIN eFrance kunikezwa yi-China Post kuze kube yilapho efika eFrance. Bese benakekelwa nguLa Poste noma uColissimo.
E-United States, amaphasela e-SHEIN nawo athunyelwa yi-China Post. Ukuthunyelwa okujwayelekile kuphathwa yi-USPS kuyilapho ukuthunyelwa okusheshayo kuphathwa yi-FedEx. Umhlinzeki ngamunye unezimo zakhe nezikhathi zokulethwa, kungase kube khona umehluko ezikhathini zokulethwa kuye ngomhlinzeki.
Kunconywa kakhulu ukuthi uqaphe njalo isimo sokulethwa kwephakheji lakho le-SHEIN ukuze ulandele inqubekelaphambili futhi ulindele noma yiziphi izinkinga ezingaba khona.
Qala ukubona iphakethe le-SHEIN okungenzeka libambeke esikweni
Ukuze uqale ukuqonda ukuthi iphakethe lakho le-SHEIN lingaba kuphi, sebenzisa i uhlelo lokulandela inkampani yokulethwa. Lo mshini uklanyelwe ukuvumela amakhasimende ukuthi alandelele ukuqhubeka kwephakheji yawo kusukela lapho alithumela khona kuze kufike lapho alithola khona. Uma iphasela lakho libonakala limile isikhathi eside, lokhu kungase kubonise ukuthi limile ebanjelwe ndawana thize, ngokunokwenzeka emasikweni.
Kubalulekile ukuqaphela ukuthi ukuvinjwa kwephakheji emasikweni akusona isenzakalo esingajwayelekile. Kungase kwenzeke ngenxa yezizathu ezihlukahlukene, njengokuhlolwa okungahleliwe, izinkinga zokumenyezelwa kwamasiko, noma izinkinga zokuthobela intela. Ukuqonda lezi zakhi kungakusiza uqonde kangcono isimo.
Uma kubonakala sengathi iphakheji yakho igcinwe ngokwesiko, inkampani yenethiwekhi ngokuvamile kufanele ikunikeze imiyalelo yokuthi ungayithola kanjani. Nguwo wakamuva ophinde abe necala uma kuba nokungaboni ngasolinye. Ngakho-ke kunconywa ukuthi uxhumane naye ukuze uthole isitatimende esinemininingwane yezindleko. Mayelana nalokhu, kubalulekile ukuqonda ukuthi lezi zindleko zibandakanyani, njengoba zingase zihlanganise izintela ezivela kwamanye amazwe, intela yentela yempahla edayiswayo noma izimali zokukhokhiswa intela.
Futhi qaphela ukuthi unenketho yokuxhumana ngqo namasiko. Ukuze wenze lokhu, ungafinyelela Isikhungo Sokwaziswa Kwempahla Yesevisi ku- + 33 1 72 40 78 50. Laba chwepheshe bazokwazi ukukunikeza ulwazi oluzokukhanyisa ukuqonda kwakho isimo.
Kungani iLa Poste ingakwazi ukuletha amaphasela?
Qonda i inqubo yokulethwa I-de La Poste ingasiza ekuboneni izizathu ezihlukahlukene zokuthi kungani iphakheji ingase ingalethwa. Isizathu esivamile, kodwa esivame ukungaqondwa kahle, ukuthi umthumeli ukhetha ukushiya isaziso sokulethwa ebhokisini leposi ngaphandle kokukhala insimbi yokuncencethwa emnyango. Lokhu kungase kube ngenxa yezizathu ezihlukahlukene, njengobunzima bokufinyelela isakhiwo noma ukungaphenduli emizamweni yangaphambili yokuletha.
Kwesinye isikhathi iphakethe lingalimala noma libekwe endaweni engafanele, ikakhulukazi uma okuthengiswayo kuntekenteke noma kuyigugu. Kulokhu, umhlengi anganquma ukungaqhubeki nokulethwa ukuze agweme ukonakala kwesimo sephakheji. Ngaphezu kwalokho, iphakheji ingase ibekwe ngaphansi kwe-doormat noma endaweni efanayo ukuze kugcinwe ukumangala noma ngendaba yokuzikhethela, noma kunjalo, lokhu akuwona umkhuba ovamile weLa Poste.
Esinye isici okufanele sicatshangelwe: ukulandelela iphakheji ku-inthanethi. Uma ubona iphutha noma ukwehluleka ukubuyekeza ukuqhubeka kwephakheji yakho kuwebhusayithi ye-La Poste, lokhu kungase kube ngenxa yokubambezeleka ekuhlanganisweni kwedatha yokulandelela. Kungase kuthathe amahora angu-48 ukuze ulwazi lube sesikhathini samanje. Esimeni sokungabaza noma inkinga eqhubekayo, ungangabazi ukuxhumana ne- La Poste isevisi yamakhasimende ukuze uthole ulwazi olwengeziwe.
Yini okufanele ngiyenze uma iphakethe lami le-SHEIN lingafiki noma libambekile?
Uma iphakethe lakho le-SHEIN liphuzile ukufika noma libonakala lisabanjiwe, kufanele uthathe indlela esheshayo. Okokuqala, ungangabazi ukuxhumana nomthengisi ukuze ubike isigameko. Endlini ka SHEIN, isevisi yokwesekwa kwamakhasimende iyasabela kakhulu futhi izokwenza konke okusemandleni ayo ukuze ithole isisombululo esifanele, kungakhathaliseki ukuthi umzamo omusha wokulethwa noma imbuyiselo okungenzeka.
Khumbula ukuthi ukwenza iphutha kuwubuntu futhi ngezinye izikhathi, ngeshwa, izinkinga zokulethwa zingaphezu kwamandla omthengisi. Isihluthulelo siwukuhlala unesineke futhi uvulekele ukuxhumana. Uma inkinga iqhubeka, kungase kube umqondo omuhle ukuthintana no-La Poste ngokuqondile futhi ubanikeze ulwazi oluningi ngangokunokwenzeka ukuze ubasize bathole iphakheji lakho.
Nakuba kungase kubonakale kukhungathekisa, kubalulekile ukubika noma yiziphi izinkinga encwadini yokulethwa noma ucabangele ukubuyisela iphakheji kumthengisi uma kunesidingo. Qiniseka ukuthi uqapha njalo isimo sephakheji yakho futhi uhlale uxhumene njalo nomthengisi ukuze uxazulule inkinga ngokushesha ngangokunokwenzeka.
SHEIN FAQs
1. Ngisihlola kanjani isimo sephakheji yami ye-SHEIN?
Ukuze uhlole isimo sephakheji lakho le-SHEIN, ngena ngemvume ku-akhawunti yakho bese uya kokuthi “Ama-oda Ami”. Uma i-oda limakwe ngokuthi "lithunyelwe", chofoza okuthi "Landelela" ukuze ubone isimo samanje sephakheji.
2. Kuthiwani uma iphakethe lami le-SHEIN lilahlekile?
Uma iphakheji ye-SHEIN ilahleka, shayela isevisi yabo yamakhasimende ukuze uvule isimangalo. Banganikeza ukudiliva kabusha noma imbuyiselo.
3. Kuthiwani uma iphakethe lami le-SHEIN linganyakazi?
Uma iphakethe le-SHEIN linganyakazi, kungenzeka ukuthi lisalungiswa umthumeli futhi alikakakhishelwa inkampani yenethiwekhi.
4. Yiziphi izikhathi zokulethwa ezilinganiselwe zephakheji le-SHEIN?
Izikhathi zokulethwa ezilinganiselwe zokulethwa kwasekhaya okujwayelekile noma indawo yolandwa yizinsuku zebhizinisi eziyi-10-12. Ukulethwa ekhaya okunomnotho, isikhathi esilinganiselwe izinsuku zebhizinisi eziyi-18-22.
5. Ungaxhumana kanjani nenkonzo yokulethwa kwe-SHEIN?
Amakhasimende angathintana nenkonzo yokulethwa kweSHEIN ngokushayela inombolo yamahhala ethi 3631 kusukela ngoMsombuluko kuya kuLwesihlanu kusukela ngo-8:30 ekuseni.
6. Ngazi kanjani ukuthi iphakethe lami le-SHEIN linamathele esikweni?
Ukuthola ukuthi ingabe iphakethe lakho le-SHEIN libambekile esikweni, ungasebenzisa uhlelo lokulandela umkhondo lwenkampani yemikhumbi.
7. Yini okufanele ngiyenze uma iphakethe lami le-SHEIN lingalethwanga noma lonakele?
Uma iphakethe lakho le-SHEIN lingalethwanga noma lonakele, kufanele ulibike encwadzini yokudiliva noma ulibuyisele kumthengisi. Ungaphinda uthinte umdayisi ukuze ulethe kabusha noma ubuyiselwe imali.
8. Ngixhumana kanjani no-SHEIN?
Ungathintana ne-SHEIN nge-imeyili kokuthi data@shein.com, ngempendulo evame ukutholwa kungakapheli amahora angama-48.