I-FAQ: Ungaxhumana kanjani ne-Autossimo Public/Pro?

Kulezi zinsuku, umakhenikha kufanele abe nolwazi oluqinile kanye nekhono elihle kakhulu lokulungisa izinhlobo ezahlukene zezimoto ezidlula egalaji lakhe. I-Autossimo iyinkundla eyasungulwa yiqembu le-Autodistribution, uhlobo olugxile ekuhwebeni nasekusabalaliseni izingxenye zezimoto zayo yonke imikhiqizo. Le ndawo yakhelwe ngokukhethekile izidingo zochwepheshe bokukhanda izimoto ngokuhlinzekwa kolwazi olunembayo nonemininingwane mayelana nezingxenye eziyisipele ezihlukene kanye nobuchwepheshe bemodeli yemoto ngayinye. I-Autossimo izichaza njengengosi elula nephelele.

I-Autossimo iyingosi ye-inthanethi ekuvumela ukuthi ubeke, ngesikhathi sangempela, izingxenye zakho eziyisipele ama-oda ngokuqondile nomsabalalisi wakho Ukusabalalisa ngokwakho.

Iyini i-Autosimo?

Ingosi ephelele nesebenziseka kalula, inikeza imisebenzi eguqulelwe kuzidingo zabalungisi nabakhi bomzimba, evumela ukufinyelela ku:

• Imojula yokusesha ngokubhaliswa, ukwenza lula ukuhlonza imoto.
• Kubathengisi abaningi, ikhosombe yezingxenye eziku-inthanethi zemikhiqizo eminingi.
• Ebhukwini lokulungisa kanye nezikhathi zokukhanda zomenzi.
• Imojula yokuphatha izingcaphuno zakho zokulungisa okuzenzakalelayo.
• Ukubona ngeso lengqondo amasheya abasabalalisi noku-oda ku-inthanethi kwezingxenye zezimoto.
• Kusevisi yokusakaza okuningi yezimoto zakho ezisetshenzisiwe (VO) nezimoto ezintsha (VN), ngokubambisana neCaradisiac neLa Centrale.
• Ngenxa yekhompyutha exhunywe ku-inthanethi, futhi ngokuchofoza okumbalwa, uthola kalula ulwazi olucacile, futhi uxhumene ngqo nomsabalalisi wakho. I-Autossimo isekela bonke ochwepheshe bokukhanda izimoto, ibanikeze ukonga isikhathi nokukhiqiza.

Inkundla ye-autossimo inikezela ngezingxenye eziyireferensi ezingaphezu kwezi-2 zazo zonke izinhlobo. Ngekhathalogi ebanzi kakhulu, inkundla isiza umsebenzi wabakhandi bezimoto ekufuneni kwabo ukwaneliseka kwamakhasimende, ngaleyo ndlela igcine izimbangi ze-vis-à-vis eziphezulu. Azikho ngaphansi kuka-100 futhi izinhlobo zezimoto ezingu-000 ziyabonakala kusayithi.

Ithuluzi le-inthanethi le-autossimo livumela bonke abalungisi abangochwepheshe ukuthi baseshe izingxenye eziyisipele ngokuchofoza okumbalwa nje, ngemiphumela egcwele ukunemba nemininingwane. Ngaphezu kokuba kulula ukuyisebenzisa, ingosi inenkambu yokusesha eyingqayizivele nenembile.

I-Autossimo ikuvumela ukuthi ufake ama-oda wezingxenye zakho ngqo nge-Autodistribution ngesikhathi sangempela. I-Diag24 iyithuluzi elihle kakhulu lokugcina nokuthuthukisa amakhono akho emikhiqizo eminingi.

Ngixhumana kanjani Nesevisi Yekhasimende Ye-Autossimo?

Ukuze uthintane ne-Autossimo Public et Pro, ungashayela, uthumele i-imeyili, ubhale noma ungene ezinkundleni zokuxhumana (bona yonke imininingwane yokuxhumana ngezansi). Kuwebhusayithi unokufinyelela okuqondile esitolo ngezinkulungwane zezingxenye nemikhiqizo yazo zonke izinhlobo zezimoto. Imibuzo eminingi mayelana nama-oda, ukulethwa, ukubuyiselwa kwemali, ukubuyiselwa… thola impendulo yayo kokuthi “amathiphu” ngaphansi kwesigaba “sezindaba ze-Autossimo”.

Ngixhumana kanjani nesevisi yamakhasimende ye-Autossimo ngocingo?

I-Autossimo ayinayo i-Hotline, kungenzeka ukuthi uthumele i-imeyili kusuka kusayithi kodwa lokhu kudinga ukuba obhalisile we-Autossimo.

Ukuthintana ngocingo kuyindlela eshesha kakhulu yokuthola izimpendulo kanye nosizo lomuntu siqu, noma ukusekela noma yini isicelo sakho, ungacabangela ukuxhumana nesevisi ye-Autossimo ngesayithi labo.

Ungaxhumana kanjani ne-Autossimo Customer Service nge-imeyili?

Ngaphandle kwefoni, uma unenkinga yokuxazulula ngesevisi yamakhasimende ye-Autossimo, ungathumela ne-imeyili. Iya kuwebhusayithi eziyisabalalisa ngokwakho, chofoza ithebhu ethi “Xhumana nathi” ngaphansi kwekhasi, bese, “ Xhumana nathi".

Uyobe usukwazi ukukhetha isihloko, unikeze imininingwane yakho yokuxhumana futhi ubuze imibuzo yakho. Uma othintana naye ephathelene nomkhiqizo othengiswa omunye wozakwethu, i-Autossimo ikumema ukuthi uye emininingwaneni ye-oda lakho futhi uxhumane nalo zakwethu ngokusebenzisa indawo yemiyalezo.

Xhumana no-Autossimo ngeposi

Uma ungathanda ukuxhumana nehhovisi elikhulu lenkampani ngendlela efanele, simane sikweluleka ukuthi ubhale isicelo esibhaliwe bese usithumela ekhelini leposi lokuxhumana elilandelayo:

Ukusabalalisa ngokwakho

22, avenue Aristide Briand

94742 ARCUEIL CEDEX

I-Autossimo PRO

Ukuze ukwazi ukunikeza isevisi engcono kakhulu kubashayeli bezimoto, i-Autodistribution ikunikeza amathuluzi nezinsizakalo ezisebenza kahle kakhulu neziphelele emakethe: izinto ezisebenza kahle, ikhathalogi ye-inthanethi nge-Autossimo, amathuluzi okuxilonga izimoto nezinsiza zosizo ozozilungisa.

Zonke lezi zinsizakalo zenza ukusabalalisa okuzenzakalelayo kube ngumdlali oyinhloko emakethe yangemuva yezimoto.

UKULETHWA KOCHWEPHESHE

Inkundla ye-Logistéo kazwelonke, esekelwe e-Moissy Cramayel, ivumela ukuhlelwa kabusha kwezitoko zethu, futhi ngaleyo ndlela ikuvumela ukuba ulethe ngokushesha kakhulu.

Kuyinkundla yezokuthutha, ebeka ukwaneliseka kwamakhasimende enhliziyweni yenhlangano yayo.

I-Logisteo inezinkomba ezicishe zibe ngu-50 eziphethwe abantu abangu-000, endaweni engu-160 m20. Le nkundla yenza kube nokwenzeka, ngokudiliva kwansuku zonke, ukugcina isitoko esingashintshi esihlangabezana nezidingo zochwepheshe bezimoto.

Izitokwe zezingxenye ezisele ezitolo zethu ze-Autodistribution zimboza yonke imindeni yezingxenye zemoto, okuhlanganisa:

• Zonke izingxenye zemishini yemikhiqizo eminingi.
• Izinhlobonhlobo zezingxenye zobuchwepheshe zokujova udizili nophethiloli, kanye nokuphathwa kwenjini.
• Izingxenye zomzimba zazo zonke izimoto (okuhlanganisa ukukhanya, isibuko nobubanzi obushisayo).
• Isipho sikapende semakethe yokulungisa izimoto.
• Amathuluzi.
• Imishini yegaraji.

Inhlangano yezokuthutha yenkampani yenza kube nokwenzeka ukuletha e-Île-de-France ngaphansi kwamahora ama-4, kanye nase-France yonke emahoreni angama-24.