You need advice and information, contact La Post at 3631 Monday to Friday from 8:30 a.m. to 19 p.m. and Saturday from 00:8 a.m. to 30 p.m. This service is available for all calls made from mainland France. Non-surcharged call, excluding any additional cost depending on the operator.
By the way, how do I make an appointment with a postal advisor? Online at www.labanquepostale.fr:
Whether you are a customer or not, you can make an appointment with an advisor, all you have to do is fill out a form. A to advise of the nearest branch will call you back to take contact with you and set yourself a Rendez Vous.
How do I get an advisor on 3631? From mainland France, Monday to Friday from 8:30 a.m. to 19 p.m. and Saturday from 00:8 a.m. to 30 p.m. 3631 *.
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For your Colissimo (parcel):
- Indicate your number of colissimo or transit advice note,
- Click on "I continue my request",
- Then select the reason for your request if you are the sender.
How do I get an advisor on 3631? The number de next phone will allow you to do free call to advisers of la Poste on 09 72 72 12 13 or on 0810 821 821. You can also reach the after-sales service using the short number 3631 (free service + price d'a call).
However, how to send a message to the post office?
Send an email to customer service Post
To reach support by Email, go to the “Help” section of the website, then click on “ Email under “Contact Us“. Specify the subject of your request, then let yourself be guided to complete the contact form.
How to contact the customer service of the post office by email?
Send one Email au customer service La Post
To reach support by Email, go to the “Help” section of the website, then click on “ Email under "We us“. Specify the subject of your request, then follow the instructions to complete the contact.
Or Write to the Postal Bank? Contact the Postal bank by mail
If you are a customer, the address is displayed on your account statement. 75 275 Paris Cedex 06. 75 900 Paris CEDEX.
How do I know where my package is? You can track the progress of your package (Colissimo, Chronopost) or your letter from the online tracking tool or access it from your Customer Area. To do this, enter your tracking number (11 to 15 characters) in the area provided for this purpose, without spaces and in capital letters.
How do I contact laposte net customer service?
For any questions regarding a service or a product offered on our site of the post office.fr (forwarding contract, your purchases of stamps, envelopes, your postage, etc.), we invite you to visit our website https://www.the post office.fr/ in the “Help” section.
What to do when you haven't received a package? For this doing , all you have to do is send a letter to the seller's website by registered letter with acknowledgment of receipt and indicate:
- The order number.
- His coordinates.
- What is wrong to with the product.
- His wish: reshipment, reimbursement, repair if it is defective.
How to send a complaint email to the post office?
Finally, you can send a message private at The Post via three other contacts:
- By e- mail to do a claim La Post : you must connect to www. the post office .net / home;
- Via Facebook: @ The post office ;
- And via Twitter: @LisaLaPoste.
Or Write for a claim at the post office? By mail, you can to write at the following address: Customer Service – 99999 LA POSITION. Free forms and T envelopes are available in the establishments de La Post.
How do I know which is my La Banque Postale financial centre?
How contact a Financial center ?
- At 36 39, Choice 1 (Service €0,15/min + price of a call) to reach le Customer service.
- At 09.69.39.36.39 (not surcharged) is when to him reserved for the only consultation of account.
- After Sales Service is also available at 09.69.39.99.98 (non-surcharged number).
How do I send a document to the Postal Bank?
On your Internet customer area:
Click on the link "Contact my bank »In the right menu; then click on "Messages".
How to write a letter of complaint to the bank? I have the honor to request from your high benevolence the examination of the dispute which opposes me today to the establishment ___ [Specify the bank, as well as the name and address of the agency], where I …… Complaints : Claim for uncredited check remittance FREE!
How to find a Colissimo package? Have your number ready package 13 characters or the transit advice note number filed by the delivery person and go to the page dedicated to tracking shipments of La Poste. You will then know exactly where your Colissimo (sorting center, postal agency, etc.).
How to know the delivery address of a Colissimo?
You must have an account and log in to your Customer Area. Once connected to your Customer space, access the follow-up of your sending of letters and package from the homepage, section “My follow-ups”.
How do I know which relay point is my Colissimo parcel? To find a point withdrawal, go to the page " Points withdrawal Colissimo and enter your address or postal code. Once the order has been validated, you will receive an e-mail and/or an SMS as soon as your package in the Pickup Station locker with your two collection codes.
How do I contact customer service by email?
Hello [name], Thank you very much for contacting us! I confirm that we have received your request for information and that we will contact you within [XX] hours with a more complete answer. If you need immediate assistance, please call us at [phone number].
Who is responsible in the event of a package not received? Seller is so Oenology du package until it is received in person by the customer. In package case lost or not received then which the Post Office ensures that it has been handed over to the caretaker, the customer must contact the seller. He can demand a new delivery or the cancellation of the contract and the reimbursement of his order.
Where to file a complaint for an order not received?
Contact customer service. In case de dispute, the first thing to do is de contact customer service with your problem. This first contact can be made by telephone. If this first contact was not satisfactory, it is then advisable to send a registered letter with acknowledgment de reception.
Who to contact in case of non-delivery? ➜ Procedure in case dispute: Formal notice to be sent by registered letter LRAR to the seller. In the absence of a satisfactory response from the seller within 8 days, referral to the Local Judge.