To be covered by our Buyer Protection you must report a problem to us within 7 days of the item being shipped. You don’t need to pay a deposit: If you’re collecting something you should only pay for your item when you’ve seen it and you’re happy with it.
Does Shpock take a fee? Shpock is free to use! If you’re a seller it’s free to list an item and as a buyer there’s only a small fee for Buyer Protection if you choose to have your item delivered – this ensures you’re covered for all eventualities. We do also have a selection of paid features for your Shpock account.
Are you protected on Shpock?
Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full.
Who pays for delivery on Shpock? The buyer pays for the shipping costs of an item. The price will be automatically added to the total during checkout. The seller sets the price of the shipping cost depending on the size and weight of the item they are selling.
Who owns Shpock?
Shpock is operated by
finderly GmbH
and employs more than 185 people. Finderly GmbH belongs to the Norwegian media group Schibsted. In 2016, Shpock was one of the ten most popular apps in Germany in the App Store and in Google Play.
…
Shpock.
Trade name | Shpock |
---|---|
Owner |
Finderly GmbH |
Website | http://www.shpock.com/ |
How do Shpock make their money?
Shpock makes money from subscription fees, selling advertising space on its platform, as well as referral fees. Launched in 2012, Shpock has become one of the leading classifieds platforms across Europe. Today, more than 10 million people access the platform every month.
Does Shpock refund buyer protection?
If the buyer claims for a refund under buyer protection and Shpock’s assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). Refunds shall be paid out to the original payment method used.
Can you get money back from Shpock?
If the purchase was made with Secure Delivery , you’re covered by our Buyer Protection. This means that you can return your item for a full refund if there is an issue with it. If you haven’t used Secure Delivery you can make a return as well, but in this case it is entirely up to you and the seller to arrange it.
What is buyers protection fee?
The fee consists of: A fixed amount: a range of £0.3 to £0.8. A variable amount: a range of 3% to 8% of the purchase price agreed between you and the seller, regardless of postage costs.
Is Shpock safe to order from?
Shpock keeps payments safe, ensuring peace of mind for buyers and sellers. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. It covers purchases up to £1,000*, and if you don’t get the item you were expecting, you’ll get your money back.
How do people buy on Shpock?
Buying with Shpock
- You can use ‘Buy Now’ if you’re happy with the price or ‘Make offer’ if you want to negotiate.
- Once the sale is agreed your seller will share the shipping info in your dedicated item chat.
- If you’ve decided to pick up your item, your seller will share the next steps.
What happens if someone doesn’t pay on Shpock?
§ 3 Buyer obligations
If the buyer fails to mark the item as delivered, Shpock will automatically mark the item as delivered and release funds to the seller. … The buyer has to pay for returning the item to the seller.
How much is Shpock worth?
The Shpock community is dealing items with a combined worth of almost £2 billion and creates 1 billion page impressions per month.
How do I get my money back from Shpock?
Return policy
- Contact us or the seller before the end of their return period to get the seller’s return address and details.
- Send the item back, unused and in its original packaging. Make sure you get proof of postage with a tracking ID.
- Once returned, the seller will refund your money to the original payment method.
Is the Shpock app free?
Shpock is very simple and quick to use. To get started you just need to download the free app for your iOS or Android mobile device from either the Apple App Store or Google Play Store. You can also access Shpock online on a computer, rather than your phone, if you wish.
Do I have to have buyer protection on Shpock?
Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we‘ll refund you in full.
Do I have to pay buyer protection on Shpock?
The buyer must pay for the item at the point of purchase. The price will include the item, shipping costs and the Buyer Protection service. … If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item.
How many users does Shpock have?
ABOUT SHPOCK
Shpock has more than 10 million active users and over 2 billion page impressions. It is one of the UK’s most dominant shopping apps, with regular #1 rankings in the Google Play and Apple App stores in the UK, Germany and Austria.
Is Bank Transfer safe for seller?
Bank drafts, contrary to common belief, are not as good as cash, so treat them just as you would a personal cheque. An online bank transfer is one of the safest ways to pay, as it avoids having to handle large amounts of cash and the problems associated with cheques.
What are Shpock fees?
Shpock hasn’t reinvented the wheel, but it has made an online marketplace that’s cheaper, easier to use and nicer to look at than its rivals. For one thing, it’s free to use and doesn’t charge any listing or transaction fees.
How long does it take for money to transfer from Shpock?
Tap “Withdraw” and enter your bank account details to transfer the available money into your bank account. You’ll see the successful withdrawal in your Shpock Wallet along with the date it’s due to arrive into your bank account. It can take up to 7 days for the funds to arrive. Need more help?
How does Shpock delivery work?
Getting your sold items delivered to the buyer with Shpock’s contact-free option is simple. All you have to do is book your pick-up and leave the item outside your door for collection at the time specified by the courier; once you’re safely back inside, the courier will pick up the item.
What is Buyer Protection?
Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long as the product(s) or transaction do not violate the company’s policies. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner.