If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. … When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days.
What happens if eBay seller doesn’t refund? When the seller doesn’t fulfil their return policy. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item (“remorse” returns). … The seller may exclude original shipping costs from the refund.
Can I return something on eBay if it says no returns?
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.
Does the seller have to pay for return shipping eBay?
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
Can a seller refuse a refund on PayPal?
If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Log on DoNotPay in your web browser and we will help you.
How long does a seller have to refund on eBay?
Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If there’s an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available.
How long do eBay buyers have to request a refund?
How Long Does a Buyer Have To Request a Refund on eBay? eBay’s Money Back Guarantee policy gives you 30 days from the actual or latest estimated delivery date to initiate a dispute over a missing or faulty order.
Is it legal to not accept returns?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
Can you get scammed eBay?
It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Here are some of the most common ways eBay sellers are scammed.
Who is responsible for shipping damage on eBay?
If you bought it over eBay and it isn’t right, it’s the seller’s problem — not yours. If the item isn’t as described, if it’s damaged or was damaged in shipping, if it’s just plain junk or never arrived, it goes back at the seller’s expense and you get a full refund of the original price and your shipping charges.
How long does a eBay refund take?
Get your refund
Once the item is delivered to the seller, your refund should be processed within 2 business days. Your refund will be sent to your original payment method and funds are usually available within 3-5 business days.
Who pays for a return on eBay?
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Will PayPal refund me if scammed?
If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. … In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account.
What happens if I refuse a refund on PayPal?
if you don’t refund then paypal will take the funds from your paypal balance. If there are no funds in there then they will put your paypal account in negative. You won’t be able to use your paypal account or have very limited use until you clear the neg balance.
Can a seller refuse a return?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. Here’s how: Go to your Returns dashboard – opens in new window or tab.
How does eBay get money back from seller?
If the item was not successfully delivered (at no fault of the buyer) and the seller does not offer to refund the item, eBay will refund the buyer with the cost of the item and original shipping costs. Reimbursement is then required by the seller.
Can you get scammed on eBay?
It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Here are some of the most common ways eBay sellers are scammed.
What happens when you request a refund on eBay?
Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.
How long does it take eBay to settle a dispute?
The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. eBay may hold the funds from payout up to 30 days from when the dispute arises.
In what circumstances is a seller allowed to refuse a refund?
A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.
Can you sue for not getting a refund?
Your post is lacking details, but yes you can sue. But it will cost your more than that to file suit even in justice court. Though you are entitled to costs if you prevail, you need to make sure that you not only win but also that you can collect.
Are refunds legally required?
Customer Returns and Refunds Under Federal Law
While many retailers have decided this makes for the best business practice, they aren’t legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
Can you go to jail for eBay?
Penalties for Non-Delivery of Merchandise
You could have an eBay account closed, Paypal could take back the funds or freeze your account, or you could face a civil lawsuit. … This offense under (18 U.S. Code Section 1343)could result in a maximum penalty of 20 years in prison as well as a fine.
How do you know if a seller is scamming you on eBay?
Here are some warning signs to look out for:
- Short duration listings: Fraudulent sellers often want to close a deal quickly. …
- Heavily discounted or sold-out items: Be wary if a seller has lots of high-value items at suspiciously low prices, or a stock of hard-to-find goods that are sold out everywhere else.
How do you know if a buyer is scamming you on eBay?
eBay Scams to Avoid as a Buyer
- Seller Runs Off With Your Money. …
- Seller Ships With an Incorrect Name. …
- Misleading Listings for an Empty Box. …
- Buyer Offers to Overpay. …
- Buyer Wants to Settle Outside eBay. …
- Buyer Claims You Shipped an Empty Box. …
- Buyer Threatens Refund With Broken Replica. …
- Buyer Claims “Item Not Received” to PayPal.