If you are not to at the origin of a transaction on your account, this peut signify that there has been fraudulent use of your nickel card.
By the way, can I pay everywhere with my Nickel card? With la nickel card Chrome, payments in a trade carried out abroad are free and withdrawal in ATMs outside the SEPA zone costs less. The carte is also accompanied by insurance of a level quite interesting for the traveler.
Where can the Nickel card be used? The nickel card is accepted wherever the MasterCard network operates. She peut also be used abroad. The carte basic comes in one color: orange. Minors from 12 years old can also get the nickel card, provided they are accompanied by a legal guardian.
What is the maximum amount on a Nickel account? Default limit: €1 / 500 calendar days (every 30st of the month) Level 1 limit: €2 / 3 calendar days. Level 000 limit: €30 / 3 calendar days.
However, why does 3D Secure not work?
Even if you are the holder of the bank card concerned, several reasons can lead to a failure of the 3D Secure : You entered the wrong password. You pressed the “cancel” button or locked your phone. You took too long to authenticate and the process timed out
How do I know if my Nickel card is blocked?
The first thing to do si you notice that your matters is blocked is to check the emails received on the address linked to your account. VS'is through this that our analysts will send you their requests. Be sure to answer it. To do this, send us your documents via our contact form.
How to unlock 3D Secure? For unblock Your card 3D Secure, just contact your bank. Even if your card becomes unusable on a site 3D Secure, you can still use it at merchants and sites not 3D Secure. Withdrawing cash is also possible.
How to activate 3D Secure? Choose the "Maps" menu. Click on the 3 small dots associated with the map then click on " Activate 3D Secure ". Or go to “Settings” in the “Security” section then click on “ 3D Secure ". Click on the 3 small dots associated with the map then click on " Activate 3D Secure ».
Why is my transaction refused?
A response from transaction declined refers to the declination of a credit card used as a method of payment. There are several reasons why a card may be refused, including lack of funds in the account, non-activation of the card or theft or cancellation of the card.
Who can block a Nickel account? Many reasons can motivate Nickel to resort to closing a matters : A registration not finalized for some time. In most cases, the customer did not return the confirmation mail code. After 15 days without validation of the postal address, the matters is blocked.
Why can't I access my Nickel account?
Try closing the app completely and launching it again. Try uninstalling the app and then reinstalling it from the Play Store or App Store. If that ne still works to, report the bug to us: app@matters-nickel.fr.
How do I unlock my card after 3 wrong codes? You have blocked the use of Your card at a merchant following 3 wrong codes ? For the unblock, insert it into an ATM and enter your code confidential. If the withdrawal is successful, the carte is automatically unlocked and can be used again.
How to unlock online payment?
How to unlock his credit card for payer on the Internet ? For unblock his credit card for payer on the Internet, it is necessary to activate the function of payment remotely: Go to your customer area by line. Activate the option from the "Activate remote payments" section
Where can I find the 3D Secure code?
The authentication system 3D Secure is a service offered by certain credit card providers, and in particular by View « Verified by View " and MasterCard « MasterCard SecureCode”. It therefore costs nothing to the merchant who wishes to subscribe to it for his site.
Where can I find the SecureCode password? Your SecuriCode code is a permanent and unique code. It was sent to you by post by your Caisse Régionale.
How do you know if you have 3D Secure? Make sure that the phone number that appears in the identification screen 3D Secure matches your mobile phone number. Si you have changed your number, remember to communicate your new contact details to your bank.
How do I activate Internet payment?
In some cases, the option of payment remote is disabled. In this case, you will probably be able toactivate from your customer area online. You will need to find the section " activate The Payments remotely" and activate this option.
Why is my payment declined when I have money? You have exceeded your limit.
If you have made a major purchase and reached this limit, you will no longer be able to payer with your card, even if there are enoughmoney on your account ! Ditto for withdrawals: you must not withdraw more than a certain amount per week.
Why is my payment not accepted?
The message “Your payment was refused by your bank” may be displayed in the following situations: 3DSecure validation took too long (too much time elapsed between sending the SMS and entering it) The 3DSecure code entered was not to good. The credit card code entered was not to good.
Why is my online payment refused? the refusal de payment can happen for several reasons: Security blocking of your bank (in 98% of cases) Maximum amount of spending per month reached on the card. Maximum pre-authorization amount reached on the card.
How to unblock a Nickel account?
Unfortunately, it is not possible to unblock a carte. You will then have to replace it at a Point of Sale. Nickel. After the replacement, the RIB of your account does not change.
How to recover your Nickel account? A nickel account closed can it be reopened? Yes, an account fenced can doing the subject of a request for reopening. This request is made by contacting customer service by telephone on 01 76 49 00 00.
Why was a Nickel account transfer refused?
Three reasons to suspend or close a matters :
The sums transferred to the matters do not have a certified origin: some transfers marked as “atypical” trigger a request to verify their origin. Most of our customers understand this and after verification, everything is quickly back to normal.
How do I recover my nickel account? A Nickel account closed can it be reopened? Yes, one matters closed may be subject to a request for reopening. This request is made by contacting customer service by telephone on 01 76 49 00 00.
How do I reset my nickel account?
Your 10-digit ID is located on the back of your card Nickel. If lost or forgotten, send IDENTIFIERS by SMS to 38063 or 06 33 13 48 64 (from the overseas departments).
How do I reset my Nickel access code?
Go to your customer area in the section: “Profile” Click on “Edit my access code"