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Revolut Bank and bank card: Revolut is a digital bank, it started in 2015 as a travel card offering cheap exchange rates, and is slowly becoming a bank.
It is the fastest growing digital bank offering the most features. It is a top choice for those who travel frequently. However, in the UK it cannot completely replace your bank.
Although at the time of this writing it is not functioning like a bank, but is slowly becoming so, having received a banking license in December 2018. Therefore, Revolut does not store your money, it uses Barclays and Lloyds to that. As it is not yet a bank, it does not offer any deposit protection.
In this article, we offer you a complete file for all about Revolut Bank, the Revolut bank card, its offers, Cards and service fees, things to know before creating a new account.
Table of contents
All about Revolut Bank, the online bank
Revolut is a smartphone payment application that comes with a prepaid card. Although Revolut is based in the UK, it is available in Ireland and the rest of the European Economic Area as well as Australia, Canada, Singapore, Switzerland and the United States.
Due to Brexit, the operation of all Irish Revolut accounts and other EU Revolut accounts will be moved from the UK to Lithuania.
In the next section, we will introduce you to the Revolut company, its history and its banking services.
What is Revolut?
Revolut is an application and a bank card exclusively digital that sets itself apart from traditional banks by emphasizing technology, low fees and flexibility.
It is particularly aimed at people who travel a lot, offering them to spend abroad and make international money transfers without hidden costs.
Revolut is not a bank, it is an “electronic money institution” based in the United Kingdom. It obtained a banking license in Lithuania in 2018, but is not currently operational outside Lithuania
Launched in 2015, Revolut has more than 8 million customers who, according to Revolut, have completed more than 350 million transactions for a total value of over £ 40 billion.
By opening a free standard account with Revolut, you will get a UK checking account, Euro IBAN account and a blue and pink colored bank card.
In addition to all the usual things you can do with a checking account, like sending money to friends and withdrawing money from an ATM, you can use an impressive array of other features, including transfers. free international money, free global spending, and access to a crypto currency exchange.
| Denomination | Revolut Ltd | |
| Other Names | Revolut, Revolut Bank | |
| Products | current accounts, debit cards, stock exchange transactions, foreign exchange, currencies, insurance | |
| Services | Peer-to-peer payments, Currency exchange, e-banking | |
| Currencies | 30 | |
| Prices | 0 € per month | |
| Founders | Nikolay Storonsky Vlad yatsenko | |
| CEO | Nikolay Storonsky (CEO) Vladyslav Yatsenko (CTO) Ronald “Ron” Oliveira (CEO, Revolut USA) | |
| Head office | London, England, United Kingdom | |
| Address | 4th floor, 7 Westferry Circus E14 4HD London, United Kingdom | |
| Customer Service | +442033228352 | |
| Website | Link | |
| Mobile app | Android, iOS |
What is Revolut Business?
As the name suggests, this is the professional account option of Revolut Business, which vary in price and features depending on the size of your business and how you use the account.
Revolut says it understands the importance for international businesses to save on transfer fees and send international payments quickly.
The Revolut business account allows businesses to quickly manage and transfer funds in many different currencies. The account is currently available in UK and EU.
What can you do with Revolut Bank?
Once you've decided Revolut is right for you, signing up is easy. All you need to do is download the app and register - you won't need proof of address and there is no credit check, which speeds up the process.
However, you will need to verify your identity by taking a photo of yourself and showing valid ID. After registering, you can apply for a Revolut contactless card.
The app is simple, easy to navigate and streamlined. With Revolut you can :
- Use it as a UK checking account. You get a UK account number and sort code. You can make recurring payments, withdraw cash from ATMs, make contactless payments, and use Apple Pay and Google Pay.
- Make international payments. The application allows you to transfer money in 30 currencies, free of charge, at the interbank exchange rate (the same rates that banks agree to with each other).
- Spend worldwide at no cost. All expenses abroad are billed at the interbank exchange rate, which is the most advantageous for consumers.
- Hold different currencies. You can hold a balance on the app in 30 currencies.
- Pay your friends. Easily pay other people or use the split bill feature to split a group's expenses (for more information, see “Group Bills” below).
- See spending habits. Thanks to the analysis, you can see your expenses, classified by type of transaction, by merchant or by country.
- Freeze your card and set spending limits. You can freeze a card if you lose it, unlock it if you find it, set monthly spending limits, and activate additional security.
Save money. Set aside money by making regular payments or collect your spare change in Revolut's vaults. This system does not pay interest, but can help you save for short-term goals. You can also create a collective safe with your friends and family and save for a common goal, like a vacation.
Add device insurance and medical insurance. With the push of a button, you pay by the day, and the rates are low.
Buy cryptocurrency. We explain cryptography in more detail below.
How to open a Revolut account?
Follow the steps below to open an account with Revolut bank :
- Download the Revolut app (Android, iOS).
- Open the app and enter your phone number.
- Create a password.
- Enter the six-digit code you receive.
- Enter your first and last name, date of birth, home address and email address.
- Enter your SSN or select “I am not a US citizen”.
Eligibility
To open an account, you must complete the following conditions :
- Be at least 18 years old
- Valid social security number or taxpayer identification number
- Address valid in authorized countries
Information required
Information required
Make sure you have the following information handy when you open an account:
- Name and date of birth
- Postal and email address
- Government issued identity card
- Social security number or taxpayer identification number
Mobile app
The Revolut bank application allows customers to :
- to top up with a debit or credit card, or by making a bank transfer.
- view their spending habits: your spending can be classified by type of transaction, by retailer or by country.
- Send money to other Revolut users instantly
- Control your card and your account. You can lock and unlock your card in the Revolut app, as well as set monthly spending limits.
- Save money. Revolut's "Vault" feature allows you to build funds for a specific fundraising goal
- Buy stocks - you can only buy US stocks listed on Revolut (Nasdaq and NYSE). The fees are $ 1 per transaction (the first 3 months are free). The maximum transaction is $ 1. Participation fee of 000% (or $ 0,01 for every $ 1 of shares). View details of other online stock trading services
He's easy to open an account with Revolut. You just need to enter your phone number and they will send you a registration link to download the app to your phone. You will then need to verify your identity by providing a photo of a valid ID and taking a selfie.
After registering, you can apply for your Revolut contactless card and start using your account.
What is auto-exchange?
The Revolut app allows you to switch, for example, from the pound sterling to the euro with a few clicks, and it perform the exchange automatically for you.
If you are planning to go abroad, there is a useful feature that lets you track an exchange rate to make sure it doesn't fall in your favor. Use the app to select the currency you want to change your money to and set a target exchange rate.
Once this rate is reached, Revolut will convert your money. If you use it correctly, you can get a better return on your funds without putting a lot of effort into it.
You can also do this with cryptocurrencies. The only limit Revolut imposes is that if the market is particularly volatile, it will stop the conversion - it can exceed the target by 0,75% at most for normal currencies, and by 5% for cryptocurrencies.
Is Revolut a real bank?
Revolut is not yet officially a bank, but it is on the way to becoming one. At the end of 2018, Revolut obtained a European banking license from the European Central Bank, but this license is not yet fully operational and depends on a series of tests and improvements that Revolut is currently working on.
Once this phase is completed, the British regulator, the Financial Conduct Authority (FCA), will lift the restrictions on Revolut's license, the company will be able to call itself a bank and it could implement new features such as overdrafts. Customers' money will then benefit from additional protection (see “Is Revolut safe?”).
It should also be noted that it is not yet certain what will happen after Brexit. For now, European banking licenses are 'passported' to the UK (which means they are equally valid). If things change, Revolut has said it will also apply for a full UK banking license.
Guide: Comparison of the Best Online Banks & PayPal Login - What can I do if I can't login to my PayPal account?
Revolut Bank: Features, Test & Reviews
Revolut's bank card
With Revolut you can use a physical card and a virtual card which is great! The Revolut card allows you to control a “Freeze” function. If you lose the map, it can be frozen until you find it.
Other important features include the ability to set additional security settings or set a monthly spending limit.
Go get your Revolut bank card, and if you run a business, there is a special promotion to receive 50 EUR / 50 GBP / 200 PLN bonus for business accounts.
The virtual card allows you to transact online, buy stuff from ASOS, a subscription to Netflix, Deliveroo, UberEATS and the like. It cannot be used for recurring payments like paying rent (although you can still set up a normal recurring payment in the app). So what is the point of this card? Can't use your physical card for everything?
The idea is that it is safer. You can freeze your virtual card and set monthly spending limits to stay within your budget. Also, you can remove the virtual card every few months, which will make it more difficult for fraudsters to steal your data and clone your card.
- To use it, go to the "Cards" section of your application.
- Scroll down to your virtual card.
- Use the displayed card number and CVV when ordering.
However, Revolut's real show pony is his "disposable" virtual card. However, they are only available to Premium users. After each online transaction, Revolut deletes your virtual card and gives you a new one. According to Revolut, this has reduced fraud by 30%.
There are three choices in total for the Revolut bank card. Each card will provide the same services as those included in the standard card wallet, after which additional services will be offered.
Depending on the use for which it is intended, each card can apply services which extend to the advantages which you wish to include therein. If there is one choice that should not be ruled out, the best card to recommend here is Revolut Metal. But for the explanation, here's what separates them all.
How to get a Revolut bank card?
To apply for the Revolut credit card, just follow these three steps:
- Download the app, get started with Revolut on your iOS or Android device.
- Go to Home> Credit, then tap Start.
- Tap on "Get a credit card" to start your request.
Fees, limits and pricing
Revolut bank offers three account levels: Standard, Premium and Metal. This review covers the Standard offer. We also took a look at the Premium (which costs € 7,99 per month) and Metal (€ 13,99 per month) plans - they both offer more features and benefits.
| Revolut | Standard (No monthly fees) | Premium (7,99 € per month) | Métal (13,99 € per month) |
|---|---|---|---|
| ATM withdrawals | The first 200 euros are free per month, costs 2% thereafter | The first 400 euros are free per month, costs 2% thereafter | The first 800 euros are free per month, costs 2% thereafter |
| Currency conversion | Interbank rate with an increase of 1% on weekends | Interbank rate with an increase of 1% on weekends | Interbank rate with an increase of 1% on weekends |
| Exchange / expenditure in currencies other than the euro | The first 1000 euros are free, then 0,5% fees. | No limits . Free | No limits . Free |
| Extras | - | Medical insurance abroad. Delayed baggage and delayed flight insurance. Priority customer support Instant access to 5 cryptocurrencies. Single-use virtual cards Access to the airport lounge - Key Pass | Medical insurance abroad. Delayed baggage and delayed flight insurance. Priority customer support Instant access to 5 cryptocurrencies. Single-use virtual cards Access to the airport lounge - Key Pass. 0,1% cash back in Europe and 1% outside Europe on all card payments. Access to a concierge to help you manage your lifestyle. All-metal card |
The Revolut Standard account comes with a few fees:
- Weekend surcharge on all international exchanges. If you do a currency exchange over the weekend, you will be charged a surcharge. Indeed, the interbank rate is always fluctuating and may not be the same on Monday as the previous Friday. The margin is 0,5% for the top 15 currencies and 1% for the others.
- Bank transfers: Free, at the interbank rate, in the 30 fixed rate currencies - although the rate is 0,5% for transfers exceeding € 5 per month.
- Withdrawals: Free withdrawals from ATMs up to € 200 per month. Beyond this limit, a charge of 2% is levied.
- No overdraft: You cannot go into the red. If a purchase exceeds your available funds, the transaction will be declined.
- Card issued: This is € 5,50 with a standard subscription
A little more on the weekend markup: Remember that card payments, ATM withdrawals, and money transfers abroad all involve a currency exchange, so the weekend markup. applies in all of these cases. There is, however, a simple solution: if you know that you will be traveling or sending money abroad on the weekend, change the currency in advance on a weekday and you will avoid the fees. This will be possible with the 30 currencies that Revolut allows you to hold.
Read also: Everything you need to know about Paysera Bank, to transfer money online
How to recharge your account?
Linking your main bank account to your Revolut card allows you to top up instantly. In the app, do the following:
- The first time you top up, you need to link a primary bank account to your Revolut card. Go to the app and enter your 16 digit card number, expiration date, CVC code and billing zip code.
- Please make sure the address is correct, otherwise the payment may not be successful.
- Tap the "+" symbol in the upper left corner of the accounts screen.
- Add the card you want to top up and choose the amount you want to add to your Revolut account.
- Press 'reload' and the money will be transferred to your account instantly.
- Another recharging option offered by Revolut is the automatic recharging function. This function allows you to automatically top up your Revolut account from your main card if the amount is below a certain threshold.
How to buy and sell shares on the app?
A refreshing aspect of Revolut is the possibility of trading shares using the Revolut app. Three options can be chosen to trade shares for crypto and stock options of Revolut. These options allow you to earn up to $ 2000 in ETF and stock commissions per trade.
The app itself also shows you all the latest trading options, such as products on offer and even customer profiles. You can also trade through partner brokers: Robinhood and Freetrade.
The different account holding levels for your Revolut card will determine how much you can trade for free or with a small commission.
Is Revolut Bank safe?
In terms of multi-layered security protocols, Revolut has a lot to offer. First, it has partnered with the Metropolitan Commercial Bank to ensure that all client funds are held.
This further guarantees standard FDIC insurances that cover balances up to $ 250. All debit card transactions are further protected by the processing rules of companies such as Visa, Mastercard and Maestro.
Additional security thanks to their application allows you to protect your password and identify yourself with your fingerprints via your smartphone. It also allows you to instantly freeze your account if you lose or misplace the card - in seconds.
Unlocking the map works the same way once you locate where it is. There are options to enable / disable ATMs and contactless payments. Working exactly like GPS, this map features security-based location sensors.
If your smartphone and card are separated from each other during a purchase or transaction, you will be notified. You then have the power to block the payment directly via your mobile application.
Revolut Bank test: verdict & opinion
No bank card is free from advantages and disadvantages. Although the Revolut card offers solutions for many financial services, you might like to know what they are?
This is what our Revolut magazine has to present to you:
Benefits of Revolut:
- 0% fee for all foreign currency exchanges;
- 29 global currencies with real-time exchange rates or hidden charges;
- Free withdrawals from all ATMs of foreign banks (allowing withdrawals between 200 and 600 euros per month);
- A globally recognized Mastercard debit card service;
- Card payments in local currency in countries that can save you more in processing fees;
- Financial protection up to 100 (Euro / USD) as for other FDIC or EDIS banking insurance;
- Additional guarantees for cards, such as freezing, unauthorized use of cards and control of payments;
- Budget controls to analyze and personalize personal expenses.
Disadvantages:
- No physical bank machines that you can speak to in person (only 24/24 online support, for some that's actually a plus).
- Limited number of free withdrawals from ATMs.
- No credit allowed with funds available only from your actual balance.
- Trading is limited to weekdays (as the US and UK markets are closed).
- Online only. There are no branches, which can discourage those who prefer face-to-face customer service.
- Additional charges. You will need to pay shipping charges to receive your card, unless you are on the Premium plan. There is also a charge for replacing your card and for loading your card if you are using a debit card issued outside of the United States.
- Trading costs abroad with additional mark-ups.
Revolut is the best solution for travelers (she is in our list of the best online banks), spenders and savers. It is best known for offering account holders the ability to spend and transfer money at the interbank exchange rate, at no additional fees that other banks add.
But there are a few fees you'll need to watch out for if you're not covered by their bounty program.
Read also: All you need to know about Skrill to send money abroad in 2020
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Revolut is currently only available to legal residents of the European Economic Area (EEA), Australia, Canada, Singapore, Switzerland, Japan and the United States. The EEA includes:
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden.
They'll be launching worldwide soon, so stay tuned!
Yes, Revolut is accepted at all points of sale that accept prepaid Mastercards.
No, Revolut automatically changes your money to the local currency of where you use your card.
Revolut supports over 150 currencies, so you can travel and use the card anywhere in the world. Europe, South America, North America, Africa, Asia, and Australasia are all covered to some extent. Check the Revolut website to confirm coverage for a specific country.
No, unfortunately Revolut cannot be linked to PayPal at this time.
Very well fluid with several options. However I had a certain problem during a purchase, a higher flow rate than the purchase. But a quick start and a courteous advisor who took charge of the problem, business to follow.
Revolut enables efficient management of our money. No charge so it's great, especially when traveling! Only disappointed that there is no interesting sponsorship offer.
Vigilance,… It is advisable to remain vigilant - Your balance has not been updated in real time (for several weeks !?) - So c complete fog - So vigilance,…!
Hello, I have been on Revolut for a while now and for about ten days, I do not have access to my account which is blocked for some reason… For a bank account, I believe that it requires at least a few explanations upstream, which was not the case .. therefore not possible to pay with my card, therefore not free to use MY money as I wish, even if that is not where I put everything ... In short, I put "average" because so far I have not had to complain but here, I totally disagree.
Good neo-bank except that it is impossible to have customer service. My account has been in verification for many months and I have no news. I can use my card but transfers and other transfers are blocked. I have doubts about the seriousness of the follow-up of the accounts and I ask myself the question of going or even elsewhere. Maybe it responds faster to premium accounts.
For the moment I haven't had any problems yet
Hello, no problem with Revolut so far, except that since April 21, 2020 I have a large transfer which is still pending. Or 17 days. Impossible then to have an answer to this incident. No phone, no email, nothing to contact Revolut. My money is blocked and I don't know how to get it back. However, if anyone has a solution, please let me know.
I am trying to reach you after 2 days I call all the numbers offered by internet my I see that you can reach you personally it is not possible I need you for a new synchronization and to give you my new email address without you I am blocked called me on 0774668935 please
It is very good like CB. Recently you asked me to send you a new identity card which mine expired on 07 -12 - 2019. In France the CNI can systematically extend for another 5 years. So I have not yet done the renewal, given the equality of my card which can extend until 2024. Thank you for your understanding.
I do not understand why I can not pay by this card, I am asked to verify my identity when it is already verified
Easy to install, secure, fun in day-to-day use
I'm testing and for the moment it's not bad!
thank you for your welcome
HELLO PROBLEM WITH REVOLUT BECAUSE I CANNOT CONTACT THE CHAT BECAUSE MY ACCOUNT IS IN CHECKOUT. IS THIS NORMAL? »YOUR SOURCES OF FUNDING ARE THE SUBJECT OF A REVIEW» KNOWING THAT THE FUNDS COME FROM MY COMPANY IT MAKES 7 DAYS THAT I SEND THE NECESSARY DOCUMENTS AND ALWAYS NOTHING CAN GIVE ME A DELAY? IS IT GOING IF FOR X OR Y REASONS REVOLUT REFUSES TO TRANSFER? I AM VERY WORRIED IN ADDITION TO THE AMOUNT SEND IS A HIGH AMOUNT
Only long before having a real human behind the cat Otherwise rather revolutionary app
Great service I'm new to Revolut so far everything is great!
On December 10, I go to Leclerc to fill up with gasoline. I insert my card, authorization of 120 €, you can help yourself. The pump does not trigger. I repeat my attempt with the same result. In fact, for technical reasons, the pumps were blocked. I change the gas station and go to refuel elsewhere. When I look at my statement, I see that I have 2 debits of 120 €. I thought that these sums were going to be refunded as is sometimes the case for hotel reservations. After 10 days, no trace of re-credit. Are the funds at Leclerc or at Revolut? I contact Leclerc who sends me the documents proving that the transactions have been abandoned and therefore that the funds are not with them. I try to contact Revolut by chat, I am promised to do what is necessary. It is even displayed that since I did not respond, the problem is considered resolved. After hours of research on the site, I discovered a "complain service" or something like that. I turned to them explaining my problem. And the only answers I get is "... now you should be fine" but in fact nothing has changed. No traces of reimbursement! Since December 10 it starts to do! I am looking to which body I can file a complaint. I really like the recommendations to the right of the “leave a helpful and constructive testimonial” “adopt a polite and friendly tone” “do not use violent or inappropriate language” message box. You have to have a good mastery of your nerves to respect that after 3 months and dozens of unanswered messages. I inquire to know or denounce these abuses. Until then I had a good image of Revolut, but reading the testimonials on this forum, I'm starting to have serious doubts. Too bad because when it works it's really good. Patrice.
Possibility of taking out a credit card with the transfer of the salary
I have been using Revolut for over a year. I took the black card for premium customer service. Everything was going well, no worries. They ask me to verify the origin of the funds, I provide the information. My previously limited account is operational again, no problem. But here it is spoiled. They ask me for details but cannot get in touch with customer service. The app chat remains on “Looking for an Agent” indefinitely. As recommended, I tried Twitter. The team in charge of social tells me that it can only forward my request to the department concerned. Okay, but that doesn't change anything. I then try the Revolut community (community.revolut.com) but my possibilities are limited (no post possible) to observe my behavior… funny. Finally, I contacted their CMO (Chief Marketing Officer), no response.
I understand that Revolut must respect banking regulations. It is even reassuring. But in any case, the banking regulation does not impose the silence of an establishment vis-a-vis the questions of its customers. I even believe that banking establishments are obliged to inform and keep open communication with their customers. In conclusion, interesting solution but absolutely disastrous customer service. It annoys me to say it but "To avoid"
Really great, Too bad the Business option is not yet valid in Polynesia
Hello I have just received my card but my last name is missing, there are only my 2 first names and my maiden name yet I have them scanned my identity card so there can be no error yet ….. what should I do ? I have already sent an email via the application but it is an automatic response that is sent back and does not respond to my request? Thank you for your reply
Hello, Already I apologize for not having answered your email sooner. Now to the facts. I asked you to write to me in French because I do not speak English even less to understand it. Besides, I was on vacation. The moment you address me in French I will answer all your questions I wish you a nice day and look forward to your return in French Sincerely Monique Duruz
Hello, Already I apologize for not having answered your email sooner. Now to the facts. I asked you to write to me in French because I do not speak English even less to understand it. Besides, I was on vacation. The moment you address me in French I will answer all your questions I wish you a nice day and look forward to your return in French Sincerely Monique Duruz
Hello, My revolut account has been blocked since yesterday morning telling me that they need additional information about me… and when I click on contact us it says: “you are offline”. Has this already happened to someone or what to do please?
I do not give 5 stars simply because, at the level of identification there is no place for the receipts of residence permits for foreigners. While we are waiting for residence permits, we are satisfied with the receipt. Revolut is pestering you for the documentation. Please add that because it is a document, in italy it takes months to finally have your card not because you are not in order but all simply because everything is centralized. As for the rest of the app, it's fine.
Good, I liked it
I registered with Revolut to be able to travel outside Europe without bank charges. I quickly received the Visa card, activated it and made a withdrawal and a "card" payment. I tried a mobile payment but had not activated it in the settings and therefore it was refused. Now everything is ok, just like my wife's account. Easy to fund the account by wire transfer, quick notifications and… .. I will be able to test all of this next week in Saint-Petersburg. But according to the friend who advised me Revolut it should meet my expectations.
1) the convenience of the application, having quick and easy access to expenses and balances are very valuable elements. 2) the management of several currencies is a very big advantage. 3) The free card and the exchange rates are also great.
Excellent and very easy to use
The only thing that I regret is the fact of not having an interlocutor in French c good shame
Super application but sometimes a little slow
Very happy with the operation for 1 year, flexibility in France and abroad, loss of card, activation of a new one instantly, etc…. but following an Android update, no way to connect anymore, the App believes that I changed my phone number but no, then the last 4 numbers of 2 cards are not accepted. No more access, therefore unusable account and of course I did not have time to memorize my new card code. How to contact Révolut? Thierry
The application lacks readability (I still take a long time to find the data I'm looking for), but many features are very practical (currency exchange, safe to save "small change" ...)
The application itself is not nice but not yet developed in my opinion… Confidentiality is really not at the top, it suffices to simulate a sending of money to obtain the identity of a person for example. In addition, I tried to get my money from the mutual credit union and pcs to be transferred, but they did not go through, for lack of foreigners I think. There are efforts to be made to match n26 whose addition of secure 3d would also be essential
I am very disappointed because I opened a completed account, I had to wait 2 months to receive 2 bank cards with different numbers and I cannot activate them because each time, a message tells me that the photo is blurry or there is shade where the latest date I changed my identity paper and the message said that you have to wait 72 hours for verification it's been 15 days that I wait so maybe as I am in MARTINIQUE, they don't give a damn maybe I live maybe lose the 14 € that I have on it I'm looking for a way to close this mess. VERY VERY VERY disappointed
I can't change my pin code in ATMs
Simple, efficient and fast service. It might be necessary to speed up the various remedies when it sometimes happens that they are pending. Otherwise I recommend Revolut.
For us French, Revolut is excellent when we have foreign transfers to make (in gbp for example), the application is user-friendly and efficient, the daily use is perfect, when it works. When you are asked for information or for reasons unknown at times, the card is blocked and there we are very happy to have a French card, and this can be problematic for an emergency transfer, knowing that we has no French interlocutor and the real chat is only set up after you have suggested various things to do that you had of course tried before. (As with our telephone operators.) So in summary it's great ... when it works
I am going to live in London for my studies, I have a standard Revolut card, my parents put money in € on it and I will pay everything free of charge in London, the exchange will be made automatically from Euro to Pounds at the exact exchange rate free of charge. except that yesterday (I'm still in France I'm going to London in 10 days) I paid a sum in pounds on an English site, the euro / pound exchange was made but it was counted in "exchange" and I a limit of 1000 € then it is costs! Can someone explain to me why this payment counts as an exchange? I thought the payment was automatic and unlimited with no fees in 140 currencies
Hello Recently I lost my revolut card Now my card is blocked. I then recommended a new card And no sign and no answer tell me How to do I'm lost thank you ...
Don't hesitate to use. Finally, a functional and responsive bank, adapted to our needs.
I registered with Revolut to be able to travel outside Europe without bank charges. I quickly received the Visa card, activated it and made a withdrawal and a "card" payment. I tried a mobile payment but had not activated it in the settings and therefore it was refused. Now everything is ok, just like my wife's account. Easy to fund the account by wire transfer, quick notifications and… .. I will be able to test all of this next week in Saint-Petersburg. But according to the friend who advised me Revolut it should meet my expectations.
A fairly responsive service but sometimes remains a bit limited
Hello, Endless examination of the supporting documents (more than 1 week)! No response on the chat despite several reminders! No more possibility of receiving funds when my salary transfer is imminent Complicated situation and no communication possible = very disappointed I am considering closing and using another online bank!
Very good system but beware of the competition which is starting to get up to date. You have to provide quality customer service to convince your customers to stay. I had a dispute with a merchant and I will have to wait a week to find out if the transaction will be refunded to me, it's annoying. You should have immediately reassured me and returned the amount that is causing the problem.
Several bugs occur in the app (especially on advanced features or top-ups) and the organization lacks transparency: we believe we benefit from offers by clicking in the app but by contacting support we realize that there are specific conditions which are not indicated anywhere in the application and which end up losing money… unfair practices, beware of what may seem too good to be true!… Customer service is more responsive with premium members, but it won't say anything more as they are not allowed to troubleshoot user issues. It will also be necessary to speak in English because French speakers are never available. Very disappointed with Revolut. The comments on MoneyVox about blocked accounts and stolen money are very, very scary but so far I haven't had a problem.
I've only been using it for a month. I intend the card for trips abroad. I notice that I do not have the "automatic reload" function
I am happy to revolut The problem sometimes the card does not work .. so you have to have cash with you .. and necessarily another bank card 1) I was ashamed once at a restaurant in Paris payment refused 2) purchase refused on Ç DISCOUNT 49 € 3) Gas station carrefour villepinte card does not work Revolut. can she improve that Avoid the standardized answer
Very useful abroad to avoid the additional costs of changing currency. Convenient and easy to use.
Hi everyone, attention everyone, my account has been blocked, this has been done for more than 1 month and the chat service no longer responds I have + 2000 € to block and I have no solution, they ask me for any type of document ( take account, photocopy of my credit card, payslip, tax statement ..) I am a metal customer and I still have no solution, being abroad on vacation, I find myself blocked without means of payment without news!!! Once there will be a big transaction it will block your account !!! If anyone has a solution for me I take thank you!
I cannot understand why my card balance is different from the balance I have on my account statement knowing that I have duplicate payment records and I have no customer service to whom I have address. The robot tells me that I must turn to the merchants which is not the case for the other banks.
Hello, My revolut account has been blocked since yesterday morning telling me that they need additional information about me… and when I click on contact us it says: “you are offline”. Has this already happened to someone or what to do please?
Hello Revolut Team, my revolut account has been locked, what can I do? Thank you for your help
So, after having had a small problem with a payment which had failed but withdrawn anyway the amount was credited 8 days later which was the announced deadline. It's just the kind of thing that you can worry about with this card because the cat is not always easy to reach but otherwise the card is really great with lots of options and for the moment this kind of problem has always been solved with revolut
Good application but the chat is difficult to find and it is in English .. At N26 it is in French .. But the advantage of Revolut, you can load your account right away by credit card while you have to make a transfer to N 26. The + is that you can have as many virtual cards as you want .. Very practical for ordering online .. Manage your cards easily
4 stars deserved everything is almost perfect, only impossible for my sister to open an account in kosovo so that I can send money to my sister it's a pity I would give 5 star if it will be done one day
Application that does not lack any functionality, could nevertheless have a more intuitive interface
So far I haven't used the card much.
Hello, Quick assistant, nothing to say about it, the person helped me solve my problem.After I am French and communication in English is very complicated for me I must not be the only one in this case I think it would be better to have French to help non-English speaking people
It worked pretty well (except for duplicate payments which were refunded) until the day the app asked me to update. Update refused by Google with the message 'your device is not compatible' when it is… I ask for help via Revolut's chat. After an hour of deaf language (so much so that I had to ask the interlocutor if he was human or robot), I gave up and continued to use the app without updating. For a few weeks, the app was still working, but no more updating of my account information. I get back in touch with Revolut via the app chat. The person tells me that it should work if I uninstall and reinstall the app. And confirms it to me. Well… it didn't work, I can't even contact them anymore. It is unacceptable not to have any other way to contact their services than the application. So I still have an account with them, but without knowing its balance, and without being able to access it !!
The problem with revolut is the systematic debit authorizations. You can have a purchase that is refused at a merchant, but it will take you 7 to 10 days to get your money back… So you should not be limited in cash. In addition, it is really messy to have your metal card refused at the restaurant ... Fortunately I have several bank cards.
I use it in Asia and no problem, the application is simple and intuitive, a chat is available to discuss with an advisor if we have a problem. However, I was still waiting a few weeks to be sure of my vote because the most important thing that we look for in a Bank is to have his money safe, I currently have a dispute with a transfer and my vote Final will depend on the outcome of the dispute And finally, I would not be what to do if I can no longer log into my account through the application because of an error in my file.
Excellent online banking However, one star less because of payment authorizations which take 15 days to be returned
Great service I'm new to Revolut so far everything is great!
Hello I want to understand why revolut to ask me 10 € before sending me the card
Revolut is a very dynamic bank, card received in 1 week and referral bonus instantly when subscribing the godson.
I only put 4 * because you are missing 3 elements to be the best: 1-free withdrawals too low: 200 € against 10 at N000, 26 at moneway, 2000 at yeeld, more than 1500 at BUNQ etc. 10000-Difficult chat to be found and only in English 2-To open a professional account is too complicated and time consuming that you end up giving up and the professional fees are too expensive compared to the competitors. So with the 3 faults of the personal account less you would be the Top for individuals and with the 2rd defect minus the Top for the pros
Nothing to say, very satisfied, at the top !! Only small problem, it would be necessary to add insurance for rental vehicles with the metal plan, as in many banks. Otherwise, I use it every day and nothing to say, at the top
Account blocked. I am a new user of revolut. I opened the account because I travel a lot. Yesterday I asked my husband to connect to my account in order to make a deposit via our bank card since he was unable to do so I had to myself connect me too to verify (I am on vacation with my children in a country and my husband is in Morocco for a job) voila that the account is blocked and I can not contact people. the robot is unavailable until Monday and the message which displays when I try to connect to the account asks to prepare my pay slip yet I don't have it with me here. Really if revolut has an agent here that he gets in touch with me because I have my revolut cards as a means of payment on me.
useful bank for travelers, as much for exchange rates as for the simplicity of its use. Also useful for trading, but still a little limited on this point. In overall progress, I am waiting for the next updates
Since I subscribed to the metal offer more response to the chat despite the so-called priority support. A transfer blocked for 10 days to verify the source of funds then re-blocked for re-verification. And no way to contact anyone. To flee if you want to make substantial movements.
Revolut blocks your account for no reason you receive your salary you are asked if you have the loan contract ???? You can provide all the proof they still block the account and you, you are in the red and the receivables coming in… .. frankly I do not recommend this bank go to N26, I get my money back from them and close the account
Not having an iPhone, I am quite disappointed not to be able to benefit from the “Apple pay” feature. Recently I had a problem with a wire transfer and I was unable to reach the revolut team to resolve the problem. The "cat" is absolutely not easy to find! When I finally found the interface allowing to dialogue with an advisor, it turned out that it was not a physical person, but a robot that did not answer my questions and it was of no concern to me. help. I ended up writing on the chat that I was not satisfied with the service and luckily, finally, an advisor came to talk to me. There is, in my opinion, a cruel lack of communication, it is far too difficult to access an advisor when we encounter a problem. In addition, I had to refresh the application several times to make the requested transfer. The only positive point is security! We are asked at different stages to confirm with a validation code that we want Bel and make the payment.
Too bad we can't buy European equities, otherwise great!
Too bad that we do not always have our native language, and that we go through a robot, very positive point, the reactivity and the professionalism of the people who answer thank you to them
The idea, the concept is great. Unfortunately the realization is more than unpleasant. I moved to London so I thought about Revolut as they sell the facility to receive his salary. I've been waiting for my salary for 5 working days. Even the transfers I receive take days to arrive. It is kind of a shame. Maybe I was to expect that with the free version… otherwise the exchange rates are awesome and the app is super easy to use.
Listening staff unfortunate that the junior function is not available in all countries
I subscribed to REVOLUT more than a month ago, I paid the requested 10 Euros, produced the photographs etc… and still have not received my card. I replied to the messages addresses sent by REVOLUT, I should have had answers by SMS I am still waiting. Checks made the account is still active
Overall, it's perfect except for a few issues that are always resolved quickly. Nevertheless I would appreciate being able to make a card with another name, other than for a "Junior"
No support / customer service in French, high fees for closing an account.
I like my Revolut bank but I would however like to know if they can give us the imitate of reloading by bank card
REVOLUT customer for more than a year,… Everything was going pretty well, .. even if the use of this “free” card is relatively limited… (we quickly make you understand that it is necessary to upgrade to the higher card, therefore paying!) The problems started 1 week ago with the update of the balance which was no longer done on my iphone - It was still largely positive…! while I was in the red !!! - So I made a transfer from my personal account to my REVOLUT card in order to regularize,… After 6 days of processing, still nothing has happened to my REVOLUT account !!? It is therefore advisable to remain vigilant with this organization… You cannot join them, it is the most complete vagueness! Unlike with the N26 Card, it's square, it's serious, it's professional and above all, it's free !!! Hoping to get my money back… I keep my fingers crossed… A +
I made a payment from my postal account for over a month and it still has not been registered with Revolut, apparently I forgot to indicate a reference number. It seems to me that they could have returned my payment to my original account but this is not the case so I think that I will not repeat this experience when my card expires.
For the moment I am happy to revolut. Nothing more to report.