Victoria C.
Guide registration fidelys tunisair program: FIDELYS is Tunisair's loyalty program which places you at the heart of all attentions. Its purpose is to reward loyal Tunisair customers by awarding them Miles, in return for trips made on its lines, allowing them to benefit from a wide range of advantages and exclusive Premiums.
Tunisair FIDELYS opens the doors to a world of exclusive advantages and premiums: luggage, miles points, bonuses, etc.
If you are having trouble registering, logging in or logging out of the Fidelys Tunisair space from your computer or smartphone, we have compiled a complete tutorial.
In this guide, we invite you to consult the steps to register for the Tunisair Fidelys online program.
Table of contents
Why join the Tunisiar Fidelys program?
Fidelys, a program created especially to retain passengers who travel frequently with Tunisair.
After a simple registration, members will have a personal space where they can control the miles accumulated following the purchasing and booking actions they carry out with the offices and locations of the national airline or even from its website.
Registration for the Fidelys Tunisiair program allows you to:
- Welcome Miles
- A welcome bonus of 3000 Miles.
- A bonus of 600 Miles for any online membership;
- A bonus of 600 Miles in the event that an e-mail address is provided;
- An additional bonus of 100 Miles for each of the following information indicated: Identity document number (Passport or CIN), Nationality, mobile phone number
- The possibility of counting all the flights made 30 days before your membership.
Membership will be confirmed by the allocation of a provisional card (.pdf format to print in case of online membership), which you must communicate when booking or registering your first trip. , in order to receive your definitive Fidelys card.
The Fidelys Provisional Card bears an identification number that you must indicate at the time of booking and / or check-in during your first trip. As soon as your 1st flight is posted to the account, you will receive your Classic Card and will thus be able to benefit from the advantages of the program.
There are three levels of Fidelys cards:
- The map Fidelys provisional
- The map Fidelys Classic valid for 3 years
- The map Fidelys Silver valid for 12 months
- The map Fidelys Gold valid for 12 months
After you have accumulated miles, all you have to do is redeem them. Take advantage of the many offers and advantages offered by your airline operator following each trip, purchase of an additional baggage option, upgrade, etc.
Read also : Tunisair Promotion: Test & Guide to Buy your plane tickets cheaper & List of Visa-free Countries for Tunisians (2021 Edition)
The advantages & levels of Tunisair Fidelys Cards
Each level of the Fidelys card offers advantages, the Fidelys Card Classic (1st card level granted) offer you:
- The possibility of consuming your Miles as soon as your 1st trip is booked.
- An additional baggage allowance.
- Third priority on the waiting list at the airport.
- Priority in baggage delivery, if you affix the FIDELYS baggage stubs.
- The possibility of purchasing your Award Ticket with miles, at least 07 days before the planned date of your trip, subject to seat availability.
The Fidelys Card Silver (2nd card level granted) offer you:
- Access to the check-in counter reserved for Business customers, in Tunisia and abroad, to save time and ease;
- An additional baggage allowance.
- Second priority on the waiting list at the airport.
- An invitation to the "Privilege Room" at Tunis-Carthage airport, to ensure your comfort in a refined setting.
- Priority in baggage delivery, if you affix the FIDELYS baggage stubs.
- An additional 25% Bonus Miles in addition to those accumulated by the accounting of your trips.
- The possibility of purchasing your Award Ticket with miles, at least 03 days before the planned date of your trip, subject to seat availability.
The map Fidelys Gold (3rd level of Card granted) offer you:
- Access to the check-in counter reserved for Business customers, in Tunisia and abroad, to save time and ease;
- An additional baggage allowance.
- First priority on the waiting list at the airport;
- A free invitation to business lounges at all airports served by Tunisair, in Tunisia and abroad, to you and your travel companion;
- Priority in baggage delivery, if you affix the FIDELYS baggage stubs;
- An additional 50% Bonus Miles in addition to those accumulated by the accounting of your trips;
- The possibility of purchasing your Award Ticket with miles, without prior delay, subject to seat availability.
Fidelys advantages relating to additional baggage allowance :
| Franchise type | C / Class | Y / Class |
|---|---|---|
| Basic deductible (01/07/15) | 02 Pc of 23 kg | 01 Pc of 23 kg |
| Classic Member | 02 Pc of 23 kg (no additional benefit) | 01 Pc of 32 kg |
| Silver Member | 02 Pc of 23 Kg + 01 Pc of 23 kg | 01 Pc of 23 kg + 01 Pc of 23 kg |
| Gold Member | 02 Pc of 23 Kg + 01 Pc of 23kg | 01 Pc of 23 kg + 01 Pc of 23 kg |
| Franchise type | C / Class | Y / Class |
|---|---|---|
| Basic deductible (01/07/15) | 03 Pc of 23 kg | 02 Pc of 23 kg |
| Classic Member | 03 Pc of 23 kg (no additional benefit) | 02 Pc of 23 kg (no additional benefit) |
| Silver Member | 03 Pc of 23 kg (no additional benefit) | 02 Pc of 23 kg + 01 Pc of 23 kg |
| Gold Member | 03 Pc of 23 Kg (no additional benefit) | 02 Pc of 23 kg + 01 Pc of 23 kg |
Tunisair baggage allowance for connections (6th freedom):
| Franchise type | C / Class | Y / Class |
|---|---|---|
| Basic deductible (01/07/15) | 03 Pc of 23 kg | 02 Pc of 23 kg |
| Classic Member | 03 Pc of 23 kg (no additional benefit) | 02 Pc of 23 kg (no additional benefit) |
| Silver Member | 03 Pc of 23 kg (no additional benefit) | 02 Pc of 23 kg + 01 Pc of 23 kg |
| Gold Member | 03 Pc of 23 kg (no additional benefit) | 02 Pc of 23 kg + 01 Pc of 23 kg |
Tunisair MONTREAL baggage allowance (YUL):
| Franchise type | C / Class | Y / Class |
|---|---|---|
| Basic deductible (16/06/16) | 03 Pc of 23 kg | 02 Pc of 23 kg |
| Classic Member | (no additional benefit) | (no additional benefit) |
| Silver Member | 02 Pc of 23 Kg + 01 Pc of 32 kg | 01 Pc of 23 kg + 01 Pc of 32 kg |
| Gold Member | 01 Pc of 23 Kg + 02 Pc of 32 kg | 02 Pc of 32 kg |
How to create a Tunisair Fidelys account?
If you are 2 years of age or older, you can:
- Either complete and sign the membership form available from:
- Tunisair points of sale
- From Espace Fidelys to Tunisair headquarters
- From the "Espace Privilège" lounge at Tunis Carthage airport
- And send it back to the address: Espace Fidelys: Tunisair Headquarters 2035 Tunis Carthage, Tunisia
- Or register by filling out the online form, available on our site at the address: http://www.tunisair.com, by clicking on: “Espace Fidelys”, “Join Fidelys”.
The online card creation is done on the tunisiair.com site, all you have to do is become a member of the Tunisair Fidelys Plus program by filling out the appropriate online form. The procedure is explained in pictures in the next part.
Find the steps for registering for the Fidelys Tunisair program by following our very detailed guide:
- Access the customer area: https://www.tunisair.com/site/publish/module/adhesiononlines.asp
- Fill out the available form with your exact information.
- Please enter your Name and Surname as indicated on your Passport (do not use accents and special characters).
- Enter your email address to benefit from 600 bonus miles.
- Click on "next" to validate the information
- Fill in the personal data form
- To be able to complete the form, it is mandatory to enter a valid Tunisair Ticket number. If you have traveled before, you can communicate the ticket number of your previous trip (you can find the ticket number on the small left side of the ticket).
- Each piece of information you provide will earn you more miles points as a bonus.
- Once registration is complete on the Tunisair.com website, you receive access information by email.
Finally to receive the Fidelys card, either you receive it by post at the address indicated during your registration, otherwise you can recover it by visiting the head office of Tunisiair Fidelys, you can also send a family member or a close friend to get it back.
If you have purchased a plane ticket through other methods (travel agency for example) you can record Fidelys “miles” points for each trip made after the date of creation of the card, by phone or while traveling. at headquarters .
Currently accessing your Fidelys space, you can:
- Consult your statement.
- Change your settings.
- Book and buy an Award ticket.
- Buy Miles
- Cancel an Award ticket
- Send complaints
- Consult the Fidelys scales
Membership will be confirmed by the allocation of a provisional card (.pdf format to print in case of online membership), which you must communicate when booking or registering your first trip. , in order to receive your definitive Fidelys card.
Forgotten Fidelys PIN code
If you have forgotten your PIN code, please enter your username and email address on the next page. Your PIN code will be sent to you by e-mail.
Contact Customer Service
- TUNISAIR FIDELYS
- Website: tunisair.com
- Telephone: +216 70 837 100
- Address: Boulevard Mohamed Bouazizi, Tunis
Guide: How to connect to the Eddenyalive customer area?
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